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Welfare Reform & Tenancy Support Officer

  • Employer: London Borough of Hillingdon
  • Reference: LBH4458
  • Published: Mon 03/09/2018, 4:00 AM
  • Closing on: Mon 17/09/2018, 23:00 PM
  • Working Pattern: Full Time
  • Hours:
  • Salary: £28356 - £30108
  • DBS Check: Yes
  • Location: Civic Centre, Uxbridge, UB8 1UW
About Hillingdon

Hillingdon Council: Putting our residents first.



About the job

This is an exciting time to join our new Welfare Reform & Tenancy Support Team as they prepare for the full roll-out of Universal Credit in Hillingdon from October 2018.

The team has been successfully delivering support interventions over a number of years and has made a proven and significant contribution to the tenancy sustainment objective across a range of tenures in Hillingdon. Moving forward the team is re-focussing on the challenges, risks and opportunities which Universal Credit will bring. Ideally placed within the Tenancy Services staff group the new team will spearhead the support response to those households who are vulnerable and at risk in the context of Universal Credit.

The new team will work closely with other teams across the Council and with an established network of external partners and stakeholders to ensure that residents are well prepared and supported to manage the most significant changes in welfare benefits for a generation.

Working in a small Team of six Welfare Reform & Tenancy Support Officers you will report to a Team Leader and be responsible for managing your own caseload and supporting vulnerable residents to become independent and sustain their tenancies.



About the person

You will have experience of effectively managing a variedcaseload of clients with a range of underlying vulnerabilities and a lack offinancial independence. You will be able to identify and effectively respondingto the risk factors associated with tenancy failure on a one to one basis andas part of a collaborative approach.You will act as an 'agent of change' through the delivery of a flexible,responsive and collaborative support service where timely and high qualityinterventions mitigate the risks associated with welfare reforms which can leadto high cost crises intervention and homelessness.

Additional information

For an informal discussionabout either these roles please contact Joanna Zawadowicz, Team Leader -Welfare Reform & Tenancy Support, on telephone 01895 557681.

We offer a range of Company benefits. These vary according to the business area and role but may include:
  • local government average salary pension scheme
  • free parking (4 days a week) if based at the Civic Centre
  • a 36-hour week for all full-time staff
  • generous holiday entitlement: a minimum 23 days a year (plus bank holidays), rising to 28 days after five years' service. For more senior positions holiday entitlements can rise to a maximum of 36 days
  • career breaks
  • flexible working hours
  • season ticket loan
  • access to a Credit Union
  • on-site staff restaurant at Civic Centre
  • access to a wide range of training and courses
  • discount on a variety of Adult Education courses run by the Council
  • payment of professional fees where these are required
  • discounts at council-owned leisure centres and swimming pools at Hillingdon (Uxbridge), Queensmead (South Ruislip), Highgrove (Ruislip) and Botwell Green (Hayes)
  • cycle purchase scheme
  • car sharing scheme
  • 30% discount on green fees at council-owned golf courses



    Additional Information continued

    Disability Confident Employer
    & Chartered Institute of Public Finance & Accountancy


    • Employer: London Borough of Hillingdon
    • Reference: LBH4458
    • Published: Mon 03/09/2018, 4:00 AM
    • Closing on: Mon 17/09/2018, 23:00 PM
    • Working Pattern: Full Time
    • Hours:
    • Salary: £28356 - £30108
    • DBS Check: Yes
    • Location: Civic Centre, Uxbridge, UB8 1UW

    Vacancy Location