We are looking for a customer-oriented Technical Support Engineer to join our IT Infrastructure Services team. You will be responsible for supporting, upgrading and implementing the IT infrastructure which supports the major business functions and activities of Stevenage Borough Council and organisations it has partnered with to provide IT Services.
Using strong problem solving skills and ITIL best practice, the team respond to and resolve problems and incidents where the IT infrastructure is not functioning as designed and is impacting on the day to day operations of the organisation and/or its partners. The team carry out regular proactive maintenance of IT infrastructure components and are responsible for implementing new technologies to assist Stevenage Borough Council and East Herts Council to deliver their digital transformation corporate plans.
The successful candidate will be expected to work flexible hours between 8am – 6pm Monday to Friday. Working from a base at Daneshill House in Stevenage, they will also be expected to travel to and work from, any of the sites supported by the service across Stevenage and East Herts.
As well as a competitive salary the Council offers an attractive pension scheme, generous training and development opportunities, flexible working patterns and free workplace parking.
For an informal discussion about these roles, please contact Chris Day, Infrastructure Services Manager on 01438 242195.
For an application pack and to apply online, please visit www.stevenage.gov.uk/vacancies
Applications must be returned by 5pm on Friday 28th September.
Interviews will be held on Friday 12th October. Please advise if you are unable to attend on this date.
Please note that Stevenage Borough Council cannot accept CV’s, all applications must be made on the Council’s standard application form which can be found at the above link.
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by the Hertfordshire Safeguarding Children Board Safe Staffing Handbook 2010.