Digital Producer (Web Editor)
£ 34,300 - £46,300
The Web Services Team are looking for an enthusiastic and experienced Digital Producer (Web Editor) to help the team maintain and improve the Council’s reputation and public image by ensuring the quality of information published on the Council’s website follows corporate standards, design principles, guidelines and best practices.
The ideal candidate will have a minimum of two years’ experience creating, editing and publishing website content. Experience of web analytics and User Experience Design (UXD) is desirable and while you don’t need Public Sector experience, you will understand how to deliver content that helps residents navigate our services, complete transactions and drives engagement.
The ability to turn complex content from our service experts into plain English is a must, as well as an understanding of accessibility standards.
It also helps if you’re a team player with good customer facing skills – we’re a small (but expanding) team who enjoy designing and developing innovative digital solutions for our internal stakeholders, enabling them to provide the best services to our local residents and businesses.
Main Duties and Responsibilities
- Quality assuring the content published on Council’s website and digital channels is accessible and understandable (follows house style, plain English, etc)
- Work with project teams to migrate microsite content to new mobile responsive templates in Drupal.
- Be an active member of the Web Services Team and contribute ideas on developing websites.
Technical and job specific requirements (Essential)
- Qualified to at least A level standard or equivalent.
- Writing and sub-editing skills.
- Experience of writing for the web.
- Ability to manage website content.
- Knowledge of the opportunities the Internet offers for better and more effective communication with widest possible audiences.
- Skilled in production techniques, sub-editing, fact checking, copy-chasing, lay-out.
- Has an understanding of usability techniques.
- Aware of information architecture principles.
- Knowledge of web publishing and content management software.
- Sensitive to the potentially political nature of content and be able to negotiate changes with content editors.
- Has good time management and administration skills.
- Understanding of website accessibility.
- Seeks feedback on plans from others.
- Steps back to re-plan and reschedule when plans fall behind schedule.
- Monitors plans and progress, taking corrective action where needed.
- Good research skills (Desirable)
- Overcomes obstacles and barriers to progress through new and creative means.
- Encourages and supports others in the team to share their ideas.
- Constantly looks for new and better ways of doing things.
- Quickly adapts to and champions new working practices and technology.
- Effectively prepares and confidently presents written and verbal arguments, supported by evidence and clear rationale.
- Maintains emotional control throughout tense/difficult situations.
- Recognises verbal and non-verbal cues/messages during discussions with others.
- Takes time to check understanding, take questions, clarify uncertainty.
- Is upbeat, positive and sincere when seeking commitment from others.
Working in Partnership
- Offers support and advice to colleagues.
- Listens, asks questions and looks for common ground.
- Actively develops networks and relationships beyond immediate work area.
- Is inclusive, values and encourages diverse perspectives and views.
- Looks for opportunities to share best practice, knowledge, ideas and plans across and between professional silos/service areas.
Drive to Achieve
- Stays focused on goals, deadlines and outcomes.
- Encourages others to raise their standards and acts as a role model.
- Demonstrates resilience when encountering problems or setbacks.
- Rises to challenges, looks for opportunities outside of comfort zone.
- Willingly takes on new work, increasing responsibilities and the ‘next thing’ on the agenda
- Takes action promptly to ensure errors or mistakes are not repeated.
- Role models customer service across the team, demonstrating a clear customer service ethos.
- Goes the extra mile for customers, ensuring their satisfaction is paramount.
- Develops systems and processes that are easy for the customer to use.
- Invests time in keeping up to date with new developments in the service.