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Customer Services Advisor

  • Employer: Arun District Council
  • Reference: S/22/210297
  • Published: Fri 09/09/2022, 9:00 AM
  • Closing on: Sun 02/10/2022, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: Starting salary £18,993 per annum rising to £24,491 per annum after training
  • DBS Check: Yes
  • Location: Arun Civic Centre, Littlehampton, West Sussex, Bognor Regis Town Hall, West Sussex

CUSTOMER SERVICES ADVISOR

 Scale 3/4/5 – (Starting salary £18,993 per annum rising to £24,491 per annum after training). Pay negotiated with relevant skills evidenced at interview and in application.  

Permanent

Full Time (37 hours per week)

The Customer Services Directorate are seeking to fill a customer service advisor post to work within our Customer Service Team – Our team provide a first-class service to our customers ensuring the highest standards of customer care are maintained at all times.

Services currently handled by our Customer Services Team include:  Cleansing; Environmental Health; Car Parks Council Tax and Business Rates; Benefits; Planning & Building Control; Elections; Housing and Switchboard. 

To be part of our skilled and dynamic team, you must:

  • Be willing to work as part of a team to provide a high-quality service to customers
  • Be performance driven and able to achieve performance targets.
  • Have experience of working in a pressured environment preferably where advice, guidance

      and problem-solving skills have been exercised on the telephone as well as face to face.

  • Have excellent telephone answering, communication and IT skills
  • Be of a flexible nature
  • Be a quick learner and willing to develop and learn customer service processes and procedures
  • Be able to use a variety of computerised resources to access and process information
  • Be able to develop good working relationships with the Customer Services Team and other services within the Council
  • Have enthusiasm, drive, commitment, and reliability

In return, you will receive an extensive and structured in-house training programme including a training mentor, an excellent package with progression through the pay scales based on completion of training and development activity and a very good working environment.

Please note that this role is subject to a basic disclosure and barring service (DBS) check.

Role will be predominantly office based with some homeworking.

 

For an informal chat about the vacancy, please contact Anna McAuley on 01903 - 737500; email Anna.McAuley@arun.gov.uk

 

We offer in return:

  • Up to 25 days paid annual leave (subject to continuous service) plus paid Bank Holidays
  • Flexi-time - an opportunity to accrue a further 12 days flexi leave per year
  • Free membership at local leisure centres
  • Excellent Contributory Pension Scheme
  • Employee Assistance Programme
  • Cycle to Work discount/ Christmas Savings/ Save As You Earn Schemes
  • Health and Wellbeing initiatives including on site exercise classes, free health checks, free eye tests and an option to pay into a Simplyhealth Care plan
  • Training and Development opportunities

 

Further information and an application form can be obtained from our jobs page

 

CLOSING DATE: 02/10/22

INTERVIEW DATE: TBC

 

Employees contemplating applying for a secondment opportunity should discuss this with their manager, prior to submitting an application. Applications without the Manager’s support will not be considered.

 

Arun has a commitment to equality of opportunity in employment.

If you have a disability which makes it difficult to complete our application form,

please contact the Human Resources Department, who will assist you with your application

 

 

Downloads

  • Why work for Arun?
  • Job Description
  • Person Spec

Apply Now

  • Employer: Arun District Council
  • Reference: S/22/210297
  • Published: Fri 09/09/2022, 9:00 AM
  • Closing on: Sun 02/10/2022, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: Starting salary £18,993 per annum rising to £24,491 per annum after training
  • DBS Check: Yes
  • Location: Arun Civic Centre, Littlehampton, West Sussex, Bognor Regis Town Hall, West Sussex

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