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Customer Service Advisor (x2)

  • Employer: Barrow Borough Council
  • Reference: BEN024 and BEN026
  • Published: Mon 22/08/2022, 11:01 AM
  • Closing on: Sat 31/12/2022, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: Scale 2-4 (from £18,887 per annum)
  • DBS Check: Yes
  • Location: Barrow Borough Council, Town Hall, Duke Street, Barrow-in-Furness, Cumbria, Cumbria

The posts are offered on a full-time basis of 37 hours per week.

Applications are invited for two positions of Customer Service Advisor, within the People and Place Directorate.

We’re looking for motivated Customer Service Advisors.  We have recently restructured our Customer Service Team to transform the way we deliver our services by putting customers at the heart of our services.

The successful candidates will become part of a multi-skilled Customer Service Team resolving a significant proportion of customer queries at the first point of contact, providing accurate advice and guidance on a wide range of topics including Revenue and Benefit enquiries, Housing and Public Protection.

Your role will be varied and rewarding.  The role requires excellent communication skills to engage appropriately with a wide range of customers and you must have the ability to converse at ease with customers and provide information, advice and instruction in accurate spoken English.

If you are super-organised and like a varied role dealing with enquiries via a number of channels such as face-to-face, telephone, email and have the ability to deliver high standards of customer service at all times and be able to work on your own initiative as well as part of a team, we’d love to hear from you.

The successful candidates must have Maths and English to GCSE standard or will be able to demonstrate equivalent skills and ability through work-based competences.  Experience of working in a customer-focused environment in the housing sector or related field is essential. 

Applicants are strongly advised to use the criteria in the person specification as sub-headings in their application to make it clear how they meet each of the selection criteria.

The successful candidates will be automatically enrolled in the Local Government Pension Scheme and will be required to obtain a Basic Disclosure.

For more information and an informal discussion about the position, ring Caroline Wagstaff (Head of People and Communities) on 01229 876310.

To apply for this vacancy you need to complete an application form.  Please visit www.yourcumbriajobs.co.uk/recruiters/barrow.aspx to apply online.

Any queries please contact the HR Department, Town Hall, Duke Street, Barrow-in-Furness, Cumbria LA14 2LD on (01229) 876543 or e-mail hr@barrowbc.gov.uk.

Closing Date - This vacancy will close when a suitable applicant is appointed, or a high volume of suitable applications is received. Early submission of your application is therefore encouraged.  Applications will be assessed within three weeks of receipt and shortlisted candidates will be contacted as soon as possible.  The situation will remain under review and the Authority reserves the right to withdraw the vacancy at any time.

 

The Council welcomes applications from people with disabilities and from the minority ethnic community who are underrepresented within our workforce.

Being Disability Confident demonstrates that the Council is committed to the recruitment and retention of disabled people.  The Council is recognised as a Disability Confident Employer and will guarantee an interview to all applicants with a disability who meet the essential criteria for the job.

Barrow Borough Council is committed to protecting people’s privacy and complying with the General Data Protection Regulation, GDPR (Regulation EU 2016/679).

Please use the following link to our website to view how we will manage and process your personal data should you apply for this position:

https://www.barrowbc.gov.uk/about-the-council/data-protection-and-privacy-statement/

 

 

Downloads

  • Application Pack

How to Apply

Please apply online via the link provided.

 

Please note, we do not accept CVs submitted without a fully completed online application form.

Apply Now

  • Employer: Barrow Borough Council
  • Reference: BEN024 and BEN026
  • Published: Mon 22/08/2022, 11:01 AM
  • Closing on: Sat 31/12/2022, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: Scale 2-4 (from £18,887 per annum)
  • DBS Check: Yes
  • Location: Barrow Borough Council, Town Hall, Duke Street, Barrow-in-Furness, Cumbria, Cumbria

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