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The local government jobs site from Jobsgopublic

Revenue Collections Officer (part time, 1 year Fixed Term)

  • Employer: Harlow Council
  • Reference: HC/18/73079
  • Published: Fri 31/08/2018, 13:36 PM
  • Closing on: Mon 17/09/2018, 17:00 PM
  • Working Pattern: Part Time
  • Hours: 22.5 hours per week. Wednesday, Thursday and Friday.
  • Salary: £15,351 - £16,005.60 per annum
  • DBS Check: No
  • Location: Harlow, Essex
We are looking for a target driven person to provide excellent customer service to our customers.
 
As a Collections Officer, you will be contacting customers on a low income who are experiencing difficulties in paying their council tax primarily as a result of the Council’s local council tax support scheme and welfare reforms. Using your excellent customer service skills, you will be responsible for contacting customers to help them negotiate the best possible solution to enable them pay their council tax liability.
 
You will need to provide support and be able to go through a range of options to help them out. This could be setting up a suitable payment plan or helping them to review their finances and reduce their current expenditure. You will need to work very closely with organisations such as the Citizens Advice Bureau to achieve these objectives.
 
As a core member of the Revenues & Benefits team you will need to have recent experience of collections within a debt recovery environment. If you enjoy working to targets and tight deadlines then this is the job for you. You will need excellent negotiation skills and be confident to use persuasive language during the chase and follow up of outstanding debts.
 
For more information please visit www.harlow.gov.uk/jobs

Downloads

  • Job description
  • Employee profile

How to Apply

Please apply online via the link provided. Please note, we do not accept CVs submitted without a fully completed online application form.
  • Employer: Harlow Council
  • Reference: HC/18/73079
  • Published: Fri 31/08/2018, 13:36 PM
  • Closing on: Mon 17/09/2018, 17:00 PM
  • Working Pattern: Part Time
  • Hours: 22.5 hours per week. Wednesday, Thursday and Friday.
  • Salary: £15,351 - £16,005.60 per annum
  • DBS Check: No
  • Location: Harlow, Essex

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