Housing Allocations Officer (Tier 1)
Grade: F/G Sp 25-34 (£24,999 - £32,637)
Appointment type: One year fixed-term contract
Location (main office) - Guildhall 2, Kingston Upon Thames
Hours: Full-time, 36 hours per week.
Candidates must be able to work outside of normal hours to ensure provision of emergency accommodation to homeless households. Working outside normal office hours Monday to Friday 5-7pm an a rota basis.
About the role
This is a varied and busy role within the Allocations Team, as one of six officers you will be responsible for the allocation of all types of permanent social housing and temporary accommodation including; Council and Registered Provider (housing association) homes, emergency nightly paid accommodation, Council owned hostel accommodation, Privately Leased accommodation and properties let as Private Rented Sector Offers (PRSOs).
In this challenging and rewarding role you will be responsible for all aspects of day to day service delivery including meeting key performance indicators in the nomination of applicants to void lettings. You will also be responsible for promoting mobility schemes available to Kingston Housing Register applicants, responding to customers enquiries regarding their accommodation needs, conducting home visits to customers and negotiating with providers to secure accommodation on an emergency basis. You will build and maintain relationships with a range of services and providers and help develop new opportunities to meet growing demand. As part of the Accommodation Services Team within Community Housing, you will drive our commitment to excellent customer service and work collaboratively with colleagues to support tenancy sustainment, helping to meet a wide range of housing needs, ensuring compliance with the Council's Housing Allocations Scheme and all relevant statutory housing duties.
The right people are critical to our future success. We are looking for someone who has the ability to think creatively, work collaboratively and implement new ideas. This is a great opportunity to join a strong and experienced team and make a real difference to people’s lives. You will have excellent communication skills, effective time management, work well under pressure and demonstrate an understanding of the demand and supply issues facing Local Housing Authorities and the options available to help meet housing need.You will also have an understanding of relevant legislation within the Housing Act 1996 (part Vi & Vii) and the Homelessness Reduction Act 2017. Most importantly, you will be passionate about customer service and delivering services that make a positive difference.
We have ambitious plans for our future in Kingston. We are well on our way to creating a dynamic, innovative Housing Service that can respond effectively to the future challenges we face in terms of new policies, increasing demand and changes in legislation. Corporately, we are moving away from traditional service delivery towards a model that commissions services and empowers people to support themselves.
Situated in Zone 5, Kingston is among the best-connected town centres in London – just 12 miles from central London with direct train links from Kingston and Surbiton stations to Clapham Junction and London Waterloo, as well as Wimbledon for an interchange with the London Underground and Tramlink. There’s also an extensive road network which provides close and easy access to the M25.
As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small will be fully encouraged and supported by your colleagues and management team. In addition we offer a modern and flexible working environment for our staff allowing you to work flexibly.
We also offer a variety of staff benefits including:
26 days annual leave plus bank holidays
Flexible working arrangements
Interest free season ticket loans
Local Government Pension Scheme
Cycle scheme - enabling you to get a brand new bike and safety equipment for your commute / access to our Pool Bikes Scheme
Access to our Zipcar scheme for work use and discounted rates for personal use
If you think you have the right skills, capability and attitude to work with us on this exciting journey, then we want to hear from you. Please apply online by uploading by your CV and including a supporting statement outlining why you’d be a great fit for this role, and details of what skills and abilities you can bring. Please refer to the role profile: Role Profile.docx
For an informal chat about the role, please contact Jacquie Goddard, Housing Allocations Team Leader on: 020 8547 5965.
Closing date - 30th September 2018
Interview date - 9 October 2018