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This Vacancy has closed.

Corporate Services Trainee Recovery Officer

  • Employer: Medway Council
  • Reference: GRVC/18/72969
  • Published: Thu 30/08/2018, 16:00 PM
  • Closing on: Fri 14/09/2018, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week.
  • Salary: £16,863-£18,672
  • DBS Check: No
  • Location: Civic Centre, Windmill Street, Gravesend, Kent

Centrally located in the Thames Gateway, Gravesham Borough Council provides a range of services to over 95,000 people and 3,000 businesses.

The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England.

Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.

Gravesham Borough Council is committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves.

The role- Responsible to the Senior Recovery Officer for training on billing, collection and recovery of amounts due for Council Tax and Business Rates, including the dispatch of related notices and pursuit of unpaid debt. Responsible for attending Magistrates Court to support the Senior Recovery Officer for presenting Summons lists to attend committal courts as required.

Essential qualifications/experience-

Good customer care skills dealing with and advising members of the public in a professional manner under all circumstances

Good communication skills both written and verbal

Good overall standard of education.

Able to demonstrate a good level of numeracy

Shows a personal; commitment to the work of the service, taking ownership of tasks and seeking to meet set deadlines and targets

Trustworthy honest and assertive and able to work on own initiative

Flexible approach to working hours

Commitment to equal opportunities

Desirable qualifications/experience-

Knowledge of and the understanding of the importance of confidentiality

Experience of working in a Revenues environment

Knowledge of Council Tax and Business Rates recovery procedures.

Full Driving License and use of vehicle

A minimum of 5 GCSE Grade C or above

In return we offer you:

Childcare vouchers and discounts

Government-approved, tax-efficient way of paying for childcare. You can use vouchers to pay for a wide variety of childcare for children up to the age of 16. Discounts at selected retailers in the town centre and reduced membership at local Leisure Centres.

Holiday entitlement

A generous holiday entitlement, plus paid bank holidays.


In-house and external training including non-qualification, Continued Personal Development (CPD), NVQ and other qualification training.

Employee Assistance Programme

The Employee Assistance Programme (EAP) is a free and confidential support service, offering you unlimited access to advice and information as well as coaching and counselling where appropriate. 

Available 24 hours a day, 365 days a year, the service is there to help you manage all of life's events and support you through the challenges. Their expert advisers are there to help,

whenever you need them. Support on the telephone, online and face to face.

Cycle to work

By working with us you'll typically save between 31% and 48% of the retail cost of bikes and accessories. You can find out more on the Cycle Solutions website.


A very secure pension scheme which both you and we pay into. More information can be found on the Local Government Pension Scheme website.

Occupational health

An on-site Occupational Health Advisor. We have an occupational health service provided by East Kent Hospitals University Foundation NHS Trust. The service is delivered by a team of health professionals who specialise in occupational medicine and deal with the relationship between your work and your health. Occupational Health also works with us to resolve any issues in the workplace and also to ensure that well-being at work is maintained.

If you would like to have an informal discussion with the recruiting manager call Sharon Temme-Powell 01474 33 71 92

Important Information-

Applicants must be able to demonstrate all essential requirements as listed in the job profile

Equal Opportunities Commitment Statement

Gravesham Borough Council is working towards equal opportunities and welcomes applications from all sections of the community.

Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.

We reserve the right to close this vacancy at any time prior to the closing date.


  • Employer: Medway Council
  • Reference: GRVC/18/72969
  • Published: Thu 30/08/2018, 16:00 PM
  • Closing on: Fri 14/09/2018, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week.
  • Salary: £16,863-£18,672
  • DBS Check: No
  • Location: Civic Centre, Windmill Street, Gravesend, Kent

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