Benefits Assessment Officers R139/R142

Are you an experienced benefits assessor looking for your next challenge? If so, we would love to hear from you.

Here’s your opportunity to be part of the exciting Leicestershire Revenues and Benefits Shared Service working with the excellent benefits team.

You will play a key role in making sure that our service meets (and exceeds) performance standards and customer care. The primary role will be reassessing Earnings and Pension cases supplied by The Department for Work and Pensions.

You will work flexibly, with your main location being our office in Hinckley, Leicestershire, but occasionally may be required to attend our offices in North West Leicestershire and Harborough.

Flexible working will include the opportunity to be based part week at home, subject to the satisfactory completion of a probationary period and your performance. Everything you need will be provided.

You must have experience of working in a local authority benefits office and be able to work well as part of a team. You will need to be able to process benefit claims promptly but accurately and be able to meet targets under pressure. You will be IT literate, able to work in a paperless office and have a positive attitude. We are also looking for someone who can communicate clearly and diplomatically with our customers in a variety of challenging circumstances.

The successful candidate must have:            

• The ability to work to targets and under pressure
• IT experience
• A positive, pro-active approach
• An aptitude for figures
• Ability to write clear understandable letters
• Good communication skills
• Ability to deal with difficult customers with tact and diplomacy
• Ability to deal sensitively with distressed customers