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Visitor Services Officer

  • Employer: Horsham District Council
  • Reference: CS1527
  • Published: Fri 05/08/2022, 8:14 AM
  • Closing on: Fri 26/08/2022, 12:00 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: £23,953 - £26,446 pa
  • DBS Check: No
  • Location: Horsham, West Sussex

Horsham District Council are looking for a Visitor Services Officer to join our small team of staff and volunteers working at the museum.  You will be managing our dedicated volunteer team and engaging with our visitors by leading on our visitor experience programme of family activities and retail space.

As Visitor Services Officer you will lead on the customer facing aspects of the museum, training and supporting our welcome volunteers and creating children’s trails and family activities that bring to life the museum for younger audiences.  You will also be responsible for managing the retail element at the museum which reflects the historic collections within the museum and the creativity of local makers and crafts people.

To succeed as Visitor Services Officer, you will have a background in a customer facing environment and excellent people skills with an understanding of delivering dynamic and meaningful experiences in a visitor or event setting.  You will need to be proactive, experienced in multi-tasking, work well as part of a team, and have a flexible and can-do attitude.

For an informal discussion about this role please call Nikki Caxton, Curator on 01403 282594.

Horsham District Council encourages and supports their employees to have a healthy work life balance by supporting their professional development as well as offering 27 days’ (199.8 hours) annual leave plus bank holidays (pro-rata), a generous benefits package and an online platform offering discounts from online retailers. Staff are eligible to join a contributory pension scheme where the Council contributes 20% of pensionable salary. The Council also provides reimbursement for professional subscriptions and access to a car lease scheme. Most of our office-based roles have the potential for hybrid working, we are currently trialling a 50/50 home/office working model, subject to review.

If you would like to apply for the role, we highly recommend you show clearly within the ‘Experience Section’ of the application form how you meet the essential criteria detailed within the Role Profile when applying. If you do not make this clear, it is unlikely you will be shortlisted for interview.

Apply Now

  • Employer: Horsham District Council
  • Reference: CS1527
  • Published: Fri 05/08/2022, 8:14 AM
  • Closing on: Fri 26/08/2022, 12:00 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: £23,953 - £26,446 pa
  • DBS Check: No
  • Location: Horsham, West Sussex

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