Senior Voids Coordinator
Full time 37 hours
RG6 – scp 28-31
£32,798 - £35,336
It’s an exciting time in Reading’s Housing Needs Service. We are currently undertaking a project to modernise our services for which we have big ambition to provide innovative and creative solutions to housing need, in the context of a customer focused and person-centred culture.
Central to this is having the right people supporting the delivery of our ambitious and award-winning services. We are looking to strengthen our team with several key new roles which we need to support the service to drive transformational change.
The Housing Needs Service sits within the Housing and Communities Team, where we are all passionate about the people who live in our town. Our broader vision is for everyone to have the opportunity to live in a good quality sustainable home within in a lively and thriving neighbourhood.
We support hybrid working, it’s important to us that working arrangements are designed to enable our employees to excel.
We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.
About the role
This role is pivotal in ensuring our properties are let in a timely way, providing homes for those who need them most. You will oversee the property reletting process from the point of notice on tenancy to commencement of tenancy, including co-ordinating with property services. You will need to use you strong organisation and communication skills to track and coordinate the re-letting of homes, seeking to understand barriers and blockages and work collaboratively across Housing and Property Services to find solutions.
Main duties and responsibilities
- Supporting the Council to let properties in the most efficient way with regards to value for money
- Responsibility for co-ordinating relevant activities, including those of other teams, in relation to void turnaround time, liaising with teams to identify problems in the relet process
- Monitoring and analysing weekly, monthly, and annual void relet information and identifying areas for improvement
- Co-ordinating monthly weekly meetings with Property Services to analyse the relet time and to work in partnership to resolve any issues
- Monitor trends and developing processes/policies in response to, or make recommendations
- Investigate complaints received into the section in accordance with the complaint’s procedure
You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place. Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:
Work Together as one team - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do
Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential
Be Ambitious - be demanding of our own performance – striving to be even better – and be prepared to engage with and challenge leaders in a constructive and positive way
Make a Difference to Reading - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed
We are looking for people who will be able to lead and motivate people across and range of teams and bring people together to achieve a common goal. You’ll be dealing with colleagues from across the organisation so strong communications skills, a collaborative mindset and good organisation skills will really help you to make an impact.
The following experience is required for this role:
- Knowledge and awareness of allocations under Part VI of the Housing Act 1996.
- Used to leading and managing front line services, with staff supervision and the management of resources
- Happy working in housing teams that are governed by legislation and case law
- Capable of the development of policy and procedures and their implementation
We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.
A competitive salary alongside a range of benefits including:
- Generous holiday entitlement - 24 days holiday each year plus bank holidays - rising to 32 days after 10 years' service, with the option to buy additional leave
- A wide range of flexible working opportunities
- Modern working environment at the Civic Offices in the heart of Reading
- Local Government Pension Scheme (LGPS)
- Life Assurance - three times your annual salary (for members of the LGPS)
- On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted, and a salary sacrifice scheme to help lower the cost of your nursery fees
- Season Ticket Loan - to help with the cost of your rail/ bus journey, to & from work
- Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax
For more information on this position please contact Stephen.firstname.lastname@example.org
Closing Date: 12th Aug
Interview Date: TBC
Please note that the closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.