Housing Needs Administrator
Starting salary £22,335pa with potential progression to £24,174pa on achieving designated skills and experience
Welwyn Hatfield Housing Needs Service is looking for a flexible, motivated individual to join our Housing Needs Team. You will work within the Council’s Housing Options team, helping customers and providing administrative and technical support to colleagues. You will assist customers with enquiries made over the telephone, email and in person. You will be responsible for handling sensitive customer information and demonstrate an understanding of data protection regulations and principles.
You will have the ability to deal with several aspects of office administration, including filing, photocopying, distributing and recording post, data entry onto IT systems and raising of purchase orders.
We are looking for someone with:
- An interest in providing high quality public services to the local community
- Experience of working on the front line in a customer focused environment.
- The ability to work under own initiative to find solutions to problems on a regular basis.
- Experience of working with several IT systems and learning new systems to a high standard
- Excellent communication, customer service and interpersonal skills.
If you are passionate about helping people, assisting those in housing need, thrive under pressure and enjoy teamwork – we want to hear from you.
The council have developed a ‘One Team’ approach to working and this relies on each and every person working collaboratively to deliver shared goals. To be a positive influence on this environment, you’ll need to be able to support others and be a genuine team player.
What the council is really looking for is someone with a true customer focus, an understanding of what great customer service involves and a commitment to delivering outstanding results.
Closing date for applications is Sunday 14 August 2022.
Assessments will be held on Thursday 18 August 2022 and interviews held on Thursday 1 September 2022.
How to Apply
Please apply online via the link below. Please read the Role Profile fully before applying for this vacancy. It is essential you refer to the Role Profile when completing your application, particularly the role specific questions section. You must demonstrate how you meet the criteria set out in the Role Profile and give examples to support your statements. If you do not demonstrate how you meet the criteria for the role your application will be unsuccessful.
About Welwyn Hatfield Borough Council