Housing Support Officer

We are looking for a pro-active, motivated individual to join our Income Recovery Team, for a 1-year secondment/fixed term contract.

We are looking for someone with:

• A strong customer focus, with excellent inter-personal and communication skills
• Experience of working within an organisation of comparable scale and complexity
• A tenacious and resilient approach
• The ability to work effectively across teams/services

Ideally applicants will have worked within an organisation of comparable scale and complexity: either a local authority or Registered Social Landlord and have experience of working in a customer service environment.

The duties of the role will include:

• Monitoring and actioning of arrears on garage accounts
• Attendance at garage repossessions
• Completing verifications on the Universal Credit Landlord Portal
• Updating of records using Excel, Word and the current Housing Management System, OHMs.
• Providing telephone cover on a rota basis
• Dealing with customers at our enquiry desk, based at the Debden Broadway Office on Mondays and Tuesdays
• General admin support to the Income Recovery Team

Good IT and communication skills are essential as is a confident and flexible approach and the ability to prioritise a varied workload

Please note that a clean driving licence and access to a motor vehicle will be required for this role. 

For a discussion about the role please contact Chris Walsh on 01992 564765.

Epping Forest District Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.