The successful candidate will work alongside Customer Service Advisors, to provide a high-quality service to customers through handling customer enquiries via the phone, webchat, social media, and e-mail.
Shape a better future with us
We’re thrilled to have received Investors in People (Gold) status for how we lead, support, and develop people. We would like you to be part of our success and help us to take change further. Join us on our journey to a brighter future. By working together with each other and with our communities, we can take pride in improving lives. Let’s make a better Barnsley for everyone.
Your role in our journey
As a Customer Service Apprentice, you will respond to customer enquiries over the phone, webchat, social media, and e-mail, take payments from customers and complete general administrative tasks. You’ll understand the importance of speaking positively and providing clear explanations to customers to ensure that all our customers receive a positive experience. In line with our Strategies, you will positively promote the use of the council’s digital and self-service options.
What you’ll need
To join us; you’ll need GCSE (9-4) in Maths and English or equivalent/or GCSE (D-F or 1-3) and working towards achieving GCSE grade 4 along with a willingness to achieve a Level 3 Customer Service qualification at the end of the apprenticeship. You will have experience in communicating with others, problem solving and working independently and as part of the team and be open to all feedback.
A lot to look forward to
Here at Barnsley, we live and work by four important values: honesty, teamwork, excellent service, and taking pride in what we do. As part of our team, you can be sure we’ll do all we can to support you in being truly excellent. We prioritise learning and enabling you to achieve your potential. We’ve created a development process that lets you grow in the way that suits you - whether that’s training to be a leader or learning flexibly online. That’s one of the reasons why we achieved IIP Gold, and why you’ll find your career here inspiring and rewarding.
If you have any questions please e-mail Chloe Ward, Operations Manager firstname.lastname@example.org to arrange an informal discussion where Chloe will be more than happy to discuss the role and answer your questions.
How to Apply
Please apply online via the link provided. Please note, we do not accept CVs submitted without a fully completed online application form.