Customer Services Advisor

Working as part of a team of Customer Service Advisors, responding to requests for information about a range of enquiries and services about refuse and recycling, council tax, housing tenancies, environmental issues, the electoral roll, licensing, parking, community safety to name a few.   You will also be helping customers to access and pay for services via the face to face, telephone and email customer channels.  Agile working will be considered when fully trained.

To do this, you will need to be capable of developing your knowledge of all services provided by the council and will need to have a mind-set that is focused on delivering consistently good customer care.

You must have experience of using customer service centre technology; both Automatic Call Distribution (ACD) and Customer Contact Management (CCM) systems.  If you have experience of working in a busy customer service environment and are familiar with inputting and accessing customer information using these systems, then we would like to hear from you.

You will need to be good at communicating with customers primarily over the telephone and able to deal with their enquiries efficiently. Good keyboard skills are essential.

We are committed to ensuring that customers can access and pay for services using a method that works for them so that’s where you come in. Regardless of how they contact us, you will be able to interact with them in a diplomatic, credible and supportive way.

For an informal discussion about this role, please email our Customer Services Team Leader(s) as follows: carol.thomas@rugby.gov.uk or emma.tomlinson@rugby.gov.uk and leave your contact information including a telephone number and they will get back to you