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Customer Services Applications Team - Selective Licencing Processing Officer

  • Employer: Oxford City Council
  • Reference: 002134
  • Published: Mon 18/07/2022, 10:58 AM
  • Closing on: Tue 23/08/2022, 23:57 PM
  • Working Pattern: Flexible Hours, Full Time, Part Time
  • Hours: 37 hours per week
  • Salary: G3: £20,463 to £21,168 per annum to G4: £23,800 to £24,525 per annum
  • DBS Check: No
  • Location: Hybrid - Oxford, St Aldate's Chambers and work from home, Oxfordshire

Job Title -    Customer Services Applications Team - Selective Licensing Processing Officer 
Salary and Grade-   G3: £20,463 to £21,168 per annum to G4: £23,800 to £24,525 per annum
Contract    Fixed Term up to 12 months
Hours per week    37 hours –  Part-time hours (minimum of 22 per week) and Flexible working options.

Location    Work from home/ Oxford - St Aldate's Chambers

The role

Would you like to be part of one of the most significant and ambitious property licensing schemes in Oxford? Government approval of an Oxford City Council ‘Selective Licensing’ scheme means that from September, all private rented homes in Oxford will need a license.  Just under half (49.3%) of Oxford homes are privately rented and licensing will require landlords to show they are meeting safety and management standards.

All of which means we are now seeking enthusiastic, motivated, and dedicated people who are committed to delivering excellent customer service and quality, to come and join our team responsible for administering the Selective Licensing scheme and licensing private rented homes in the City.

The work involved is very diverse; from taking customer calls and payments, to using procedure notes and complex information systems to process applications and responding to a high volume of emails. It’s fast-paced, where changes to the way we work need to be swiftly implemented to reflect ever-changing legislation, and where an ability to learn quickly and retain information is a definite advantage. Your experience of providing excellent customer service will also be used every day, as you make contact with our customers via phone and email.

This is an entry-level role and full training on the role-specific knowledge you need will be provided, so you develop the skills needed to help build and shape the service we provide to Oxford City residents and users.  As you learn and develop within the role, your skills, performance and enthusiasm for the work will be recognised and rewarded: Our Career Grade scheme provides opportunities for future progression and to move up to a higher pay grade once you have successfully completed the probation period and demonstrated high standards of performance.

So if you’re keen to join a well-established team that already successfully administers applications for HMO, Planning, Housing, Right to buy, Building Control, Taxi licensing, Land Charges, Street Numbering and Naming, have a good eye for detail, are open to learning new skills, and enjoy being part of a busy and pro-active team then we would very much like to hear from you.

About us
Oxford City Council prides itself on delivering high quality, cost effective public services. Oxford is a world class city and the Council has high aspirations for its services and employees. We are a multi-award winning Council and in May 2017 we were re-accredited at Gold level for Champion IiP status.   Our other awards include the Institute of Revenues Rating & Valuation (IRRV) ‘Excellence in Innovation (General)’ winners 2017, Oxfordshire Environment Partnership (OEP) ‘Best Food Waste Reduction and Collection System’, and several ‘Team of the Year’ national and regional awards across our Service Areas. This builds on our previous success in achieving ‘Council of the Year’ in 2015. We are accredited with the Customer Service Excellence Quality Mark which helps us to ensure that the customer is always placed at the heart of everything we do.

With over 700 staff dedicated to delivering the best service possible to our communities this is an exciting time to be working in Local Government. We focus on improving outcomes for local people and you might be surprised at the range and quality of the services we provide.

We offer a fantastic range of staff benefits that include generous holiday (from 28 days a year plus bank holidays), local government pension scheme, subsidised leisure membership, discounted travel and flexible working in many roles. We offer well-defined opportunities through our learning and development programme. We also have an employee wellbeing programme, an employee assistance programme and support via our dedicated occupational health service.

How to apply
More information is available on the role profile document.  Please read this document to ensure that you meet our requirements.  More information about working for the Council, our values and vision, is available on our web site.

Applications should be made via our online application system (no CVs please).
For further information and how to apply online, please visit www.oxford.gov.uk
If you are unable to access our website please call 01865 252848.  
Note: For roles that require a DBS Certificate (Enhanced and or Barred List check), candidates are required to supply their complete work history. Please ensure you explain any gaps in your work history. Information: It is intended to conduct interviews via a video conferencing platform such as Zoom or Jitsi; please contact us if this is not an option for you. For this role, following induction and initial training which will be carried out at our central Oxford offices, successful applicants will do a combination of working in the Office and from home.  You should ensure therefore, that you have reliable and secure wifi access; a suitable workspace and are prepared to undertake distance learning and training.

Closing Date:      7 August 2022    Late applications will not be processed
Interview Date(s):     From the 16 February 2022

For an informal discussion about the post please contact Kseniia Terpeza on 01865 529171 or email kterpeza@oxford.gov.uk

We are an equal opportunity employer:
We value the diversity of our people and actively seek to have a workforce that represents the rich diversity of the community we support. We have policies in place to ensure that every applicant and employee can flourish and succeed. Currently we are underrepresented in some areas, and would particularly welcome applicants from BAME communities. All applicants will be given fair consideration for work and will not receive less favourable treatment on the grounds of any protected characteristic. 

Downloads

  • Selective Licensing Applications Officer_G3_BI_V3_002134

How to Apply

Please apply online via the link provided.

 

Please note, we do not accept CVs submitted without a fully completed online application form.

Apply Now

  • Employer: Oxford City Council
  • Reference: 002134
  • Published: Mon 18/07/2022, 10:58 AM
  • Closing on: Tue 23/08/2022, 23:57 PM
  • Working Pattern: Flexible Hours, Full Time, Part Time
  • Hours: 37 hours per week
  • Salary: G3: £20,463 to £21,168 per annum to G4: £23,800 to £24,525 per annum
  • DBS Check: No
  • Location: Hybrid - Oxford, St Aldate's Chambers and work from home, Oxfordshire

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