Customer Services Manager (Ref: CSM)
Salary £30,000 - £35,000 per annum
This is an exciting time for the Council. We are undertaking a council-wide transformation programme designed to ensure our customers’ needs and expectations are met. This has created an exciting opportunity for a dedicated and highly experienced Customer Services Manager to design and lead the service in the new customer focused organisation.
The Customer Services Manager will be responsible for:
- Designing, implementing and managing a new customer contact centre which will be an integral part of the new organisation
- Leading a team of highly skilled Customer Service Assistants
- Promoting customer service ‘best practice’ and instilling this mind set throughout the organisation
- Continual improvement of processes
- Developing and monitoring key performance indicators (KPIs)
This role will be an instrumental part of the new organisational way of working. You will need at least 3 years’ experience in a senior customer service role and have excellent communication skills both written and verbally. In addition, you should be a good negotiator with the ability to influence at all levels and have hands-on experience of dealing with difficult situations.
You must be a dynamic individual with initiative, proficient in Microsoft Word and Excel and thrive in a fast paced, busy environment.
We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and vulnerable adults and expect all staff and volunteers to share this commitment.
The benefits package includes generous leave entitlement, a full training and development programme, free membership to the Council’s local leisure centres and membership of the local government pension scheme.
Broxbourne Council is an Equal Opportunities employer.
Application forms to be returned by Wednesday 12 September 2018 quoting the above reference.
Borough Offices, Bishops’ College, Churchgate, Cheshunt, Hertfordshire, EN8 9XQ.
Telephone Direct Line: 01992 785509, email: email@example.com