Head of Information Governance
Salary: £74,502 - £81,669
Contract Type / Working Hours: Permanent / 35hrs per week
Location - Mulberry Place, 5 Clove Crescent, London E14 2BG.
Tower Hamlets is a tremendously vibrant and diverse borough in East London. With excellent transport links and offering the best of London (within approximately 7.5 square miles), our assets include Brick Lane, Columbia and Spitalfields markets, One Canada Square, Canary Wharf, museums, and galleries. Other destinations include Truman Brewery and Victoria Park, and some world class educational institutions, including Queen Mary’s School of Medicine and Dentistry, and Barts NHS Trust. Visitors to our borough will see Tower Hamlets’ diversity, which is a legacy of its long history of ethnic and cultural diversity, making it a unique and highly valued place by those who live and work here.
We aim to provide excellent services to our residents and businesses, and our operating principles are centred around five core values:
· Together - We work TOGETHER across boundaries and with partners to achieve the best outcomes for Tower Hamlets
· Open and honest - We are OPEN and transparent
· Willing - We are WILLING to challenge, innovate and be accountable
· Excellence - We empower each other to be EXCELLENT and go the extra mile
· Respect - We RESPECT all communities; they are the heart of everything we do
This is an exciting time to be joining us, as the organisation continues to pursue a far-reaching transformation agenda that better meets the changing needs of our community, and we will shortly be moving to our new Town Hall in Whitechapel.
The Council is looking to appoint a new Head of Information Governance. Reporting to the Director of Customer Services, this post will complement and have responsibility for the management of three functions – i.e., Information Governance team, Members Enquiries team, and the Complaints team.
The main duties of this role will include:
· Developing and implementing the Council’s information governance strategy. It will ensure the organisation has sound and expert information governance advice, and work with the Corporate Leadership Team (CLT) to ensure strategic and operational compliance with the legal requirements associated with obtaining, use, retention and disclosure of information. It will involve management of the Data Protection Officer (DPO) and function, The Postholder will work closely with the Senior Information Risk Owner (SIRO) and Head of Information Security within the IT service. The role also entails supporting the statutory Caldicott Guardian to achieve improved information integration between Health and Social Care.
· Providing strategic leadership for the Council’s Complaints function, ensuring that complaints are managed appropriately, and in line with the organisation’s internal policies and wider statutory obligations. It involves establishing and maintaining strategic networks across the Council and with partners and collaborating with elected Members.
· Providing strategic leadership for the Council’s Members Enquiries function, ensuring that enquiries from elected Members and MPs are dealt with in line with agreed procedures.
· Ensuring the development and implementation of sound organisational policies, management information systems and programmes to ensure the Council can effectively comply with its own best practice internal procedures, and statutory requirements relating to Information Governance, Members Enquiries and Complaints.
This is an excellent opportunity to be in a pivotal role that will lead in the development and shaping of a high performing service within the council and to the public. The role would suit an ambitious, creative, forward thinking individual who has the desire, drive and ability to continually adapt and improve, and lead and develop their team.
The person will have extensive Information Governance knowledge, as well as Data Protection and GDPR. They will have a good understanding of the Complaints and Members Enquiries functions as relating to a local authority with the ability to drive improved performance. They will have excellent experience of working with, influencing senior managers, and driving improvement programmes. The person will be a leader with experience of motivating and managing different teams, with an excellent record of working to tight deadlines, and the ability to communicate policy and procedures effectively at all levels.
If you would like to have a confidential conversation about the role, please contact: Katherine.email@example.com to arrange an appointment with the Director of Customer Services.
Closing date: 11th July 2022
Interview Dates: 18th & 19th July 2022.
Please note that you will be informed, by Thursday 14th July, if you have been selected for interview.