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This Vacancy has closed.

Customer Services Assistant

  • Employer: Lancaster City Council
  • Reference: 225c_21
  • Published: Mon 20/06/2022, 13:41 PM
  • Closing on: Mon 04/07/2022, 23:55 PM
  • Working Pattern: Evenings, Full Time, Weekends
  • Hours: 37 hours per week
  • Salary: £19,264 to £20,444 per annum
  • DBS Check: No
  • Location: Various , Lancashire

Lancaster City Council is looking to recruit a Customer Service Assistant to support the Customer Services Team.

We are looking for highly motivated individuals who have a real passion for providing excellent customer services.  

Your duties will include working within a busy telephony team, answering emails as well as supporting our mobile team as we deal with face to face enquiries across the district. 

You need to have excellent communication skills and be able to accurately record customer interactions in a timely manner.

These posts are on a fixed term contract until 31st March 2023.

The posts are 37 hours a week working 5 days out of 7 and may include some evening work.

You will be expected to work out in the district as well as from any council building.

Lancaster City Council has unanimously declared a climate emergency and will therefore work towards reducing carbon emissions to net-zero by 2030. As part of this role, you will be expected to participate and work towards reducing carbon emissions.

We are a Forces Friendly employer, and an Armed Forces Covenant committed organisation. We welcome applications from defence reserves and other members of our armed forces community.

Excellent benefits include: A Local Government Pension Scheme (the Council makes a 15.5% contribution). Discounted gym membership and discount on days out, activities and retail.

Please note that due to the volume of applications we receive we are unable to update all applicants individually. If you do not receive a response from us within 2 weeks of the closing date then your application will have unfortunately been unsuccessful in progressing to interview.

Interview date: TBC

Downloads

  • Job Description
  • Employer: Lancaster City Council
  • Reference: 225c_21
  • Published: Mon 20/06/2022, 13:41 PM
  • Closing on: Mon 04/07/2022, 23:55 PM
  • Working Pattern: Evenings, Full Time, Weekends
  • Hours: 37 hours per week
  • Salary: £19,264 to £20,444 per annum
  • DBS Check: No
  • Location: Various , Lancashire

Vacancy Location