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The local government jobs site from Jobsgopublic

Library Assistant

  • Employer: West Sussex County Council
  • Reference: CPP00367
  • Published: Thu 16/06/2022, 2:20 AM
  • Closing on: Thu 30/06/2022, 2:20 AM
  • Working Pattern: Part Time
  • Hours: Part time
  • Salary: £19650 - £20043 per annum
  • DBS Check: No
  • Location: Midhurst

About Us

The Library Service is statutory and universal, providing access to books and information. Our libraries receive over 3 million visits per year. We promote the benefits of reading for learning, health and wellbeing through campaigns, events and activities. We help people get online and navigate the digital world. We provide targeted services for hard to reach or vulnerable groups and we offer services to support employment and enterprise. Our online platforms attract over 4 million visits per year, offering a download service for books, newspapers and magazines, plus access to trusted information resources.

For more information about West Sussex County Council, please visit our WSCC About Us page.

About The Job

Salary: £19,650 - £20,043 per annum (£8,497 - £8,667, per annum pro rata for 16 hours, £10,090 - £10,292 per annum pro rata for 19 hours) plus Saturday enhancement, working 4 hours, 1 in 2 Saturdays
Working Pattern: Part time, **Two posts; one for 16 hours per week and one for 19 Hours per week, please indicate your preference on your application**

Location: Midhurst Library

Our library assistants are the key initial contact delivering a customer-facing library service, helping to deliver a high-quality enquiry service, providing information accurately and signposting to other services.

It's an active role; carrying books, pushing trolleys, lifting boxes and being on your feet for long periods of time.

The job provides variety from welcoming a range of customers, solving basic library queries, helping customers use computers and supporting regular library events.

Our best library assistants are friendly, enthusiastic and resourceful people with excellent digital skills and able to multi-task in a busy library community space.

You will be a keen team player, able to work alongside other services and volunteers providing excellent customer service to the whole range of visitors to the library.

Flexibility is key as one moment you may be helping a customer log-on to the library Wi-Fi and download an eBook, the next leading a Baby Rhyme Time session for parents and babies.

Experience and Skills

Key Skills:

  1. Good communication and customer service skills to interact effectively with the general public and experience of providing a service giving basic advice and guidance.
  2. Experience of team working and the ability to work as part of a team completing shared tasks, including working alongside volunteers and demonstrating an appreciation of their role.
  3. Good interpersonal skills with the ability to confidently work with children, families and customers of all ages e.g. reading to groups of young children during story time sessions and hosting Knit and Natter sessions in the library.
  4. Ability to meet set deadlines and to understand when problems need to be referred upwards, e.g. in responding to complaints promptly for a quick accurate solution.
  5. Analytical and judgmental skills in order to effectively assist with customer queries and able to develop with and respond to the changing needs of the service.

Qualifications and/or experience:

  • 4 GCSEs with A-C passes including Maths and English or equivalent qualification/experience.
  • Digital expertise and experience, particularly with basic Office applications.

Rewards and Benefits

As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.

Aside from 23 days annual leave, you will also have access to a full list of the benefits offered to you as a West Sussex County Council employee you can find them on our Rewards and Benefits page.

Further Information

The reference number for this role is CPP00367.

For an informal conversation or for further information regarding the role, please contact Gareth Edmunds (Cluster Library Manager) at . For issues or queries regarding your application please contact .

To apply, upload your CV and complete the application explaining the skills and experience you can bring to the role ensuring that any gaps in employment are covered in your CV. Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults

This post is subject to satisfactory references and health check.

West Sussex County Council is an equal opportunities employer committed to promoting an environment that is inclusive and free from all forms of unlawful or unfair discrimination and values the diversity of its people. We actively welcome applications from people of all backgrounds and take every possible step to ensure that no individual will be disadvantaged.

For information regarding your eligibility to apply for this role under our Disability or Veteran's Guaranteed Interview Scheme, this can be found on our application help page.

Note for Recruitment Agencies: We prefer to hire people directly, but we do have a supplier list for when we need a helping hand. We'll be in touch directly if we need you!

CC

Apply Now

  • Employer: West Sussex County Council
  • Reference: CPP00367
  • Published: Thu 16/06/2022, 2:20 AM
  • Closing on: Thu 30/06/2022, 2:20 AM
  • Working Pattern: Part Time
  • Hours: Part time
  • Salary: £19650 - £20043 per annum
  • DBS Check: No
  • Location: Midhurst

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