Business Support Officer

Be part of our highly skilled and motivated team, which provides excellent customer service, websites and digital projects.

The role leads our high-performing blue badge and free school meals services, providing direction, guidance, and support to the team processing these applications in our Customer Service Centre (CSC).  You’ll also have a varied range of additional customer service-related projects to be involved with.

We’re looking for an experienced customer focused professional with a passion for delivering excellent end to end services.  You will need to be a strong communicator comfortable working with a large network of staff across the council, as well as interpreting and working to central legislation.  

You will be a creative problem-solver with project management skills and experience, as well as being used to a fast-paced and dynamic environment where you can manage conflicting priorities.

You’ll lead on blue badge and free school meals services:

• Project manage and implement new free school meals system.
• Provide guidance, support and training to CSC
• Support customer service (web team) to respond to escalated enquiries.
• Assess and deliver any national policy changes
• Provide statistical analysis and share with stakeholders
• Write communications and web content - inc to schools and promoting online applications
• Lead on annual free school meal application renewals and academy charging processes
• Provide support on additional customer service related topics which may arise.
• Manage the blue badge budget

We’ll give you training and support to deliver in this varied and exciting role.

Closing Date: Sunday 26th June
Interview Date: Friday 15th July

For an informal discussion and more information please contact: Steven Basta on 01992 555872.