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Business Support Officer (MASH)

  • Employer: Portsmouth City Council
  • Reference: PCC/22/200250
  • Published: Tue 14/06/2022, 19:07 PM
  • Closing on: Mon 27/06/2022, 19:06 PM
  • Working Pattern: Full Time, Part Time
  • Hours: 37 hours per week, 1x Permanent post- 37 hours per week – (Monday – Thursday 8.30am – 5.00pm, Friday 8.30am – 4.30pm) 1x Permanent, part-time post- 22 hours per week – (Monday – Tuesday 8.30-17:00pm Wednesday 8.30am 16.30pm)
  • Salary: Salary: Band: 5 £20,512 – £22,223: 37 hours- £20,512- £22,223 (Full- time) / 22 hours- £12,196 -£13,213(Part- time)
  • DBS Check: No
  • Location: Portsmouth, Hampshire

**We have two permanent posts available. 1x 37 hours per week & 1x 22 hours per week. Please clearly state which post you are applying for.

1x Permanent post- 37 hours per week – (Monday – Thursday 8.30am – 5.00pm, Friday 8.30am – 4.30pm)   

1x Permanent, part-time post- 22 hours per week – (Monday – Tuesday 8.30-17:00pm Wednesday 8.30am 16.30pm)

Salary: Band: 5 £20,512 – £22,223: 37 hours- £20,512- £22,223 (Full- time) / 22 hours- £12,196 -£13,213(Part- time)

Hybrid working will be offered so as long as the needs of the service is met.

 

Portsmouth City Council

Portsmouth Local Authority is committed to safeguarding and promoting the welfare of children, and young people, and expects all staff and volunteers to share this commitment, to improve outcomes for children. Every post is subject to PCC and Portsmouth Safeguarding Children’s Board safer recruitment procedures.

The Service

The Children’s Social Care service supports and protects Portsmouth’s most vulnerable children and young people enabling them to lead safer, healthier and more fulfilling lives.  It also acts as the corporate parent for the city’s Looked After Children. We are looking for two BSO’s ( part time & full time) to join the Multi Agency Safeguarding Hub (MASH) which is situated in the Civic Offices, Portsmouth. This MASH team provides short term intervention with children and families so it is important they work in partnership with parents and other professionals so that the right services can be provided longer term.

Your New Role

As a Business Support Officer you will be required to take accurate minutes of a variety of meetings, some which can be complex. You will be undertaking work in processing initial contacts and referrals from other agencies such as the Police, Probation and Education and also members of the public. You will be accurately dealing with correspondences which at times may contain confidential information. You will be dealing with incoming and outgoing mail and scanning and indexing correspondence onto an electronic filing database system. You will be required to use IT systems including in-house databases and complete any administrative tasks.

What you’ll need to succeed

You will have:

1.Experience working within Children’s and/or Young People’s Services.

2. Experience in taking accurate and detailed minutes of complex meetings which will contain confidential and sensitive information

3. Have excellent telephone manner including patience, professional empathy and active listening skills to be able to deal with a very wide range of callers – some of whom might be very distressed or angry. 

4. The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

5. Have good working knowledge of Microsoft Office and confident using IT systems (outlook/word/excel/databases) to undertake the admin tasks of the role.

What you’ll get in return

As well as highly competitive pay you’ll receive all the benefits of working within a local authority organisation, including flexible working hours, extensive wellbeing support through the Employee Assistance Programme and a fantastic pension which allows you the opportunity to pay in more for that greater return. We wish to support all our staffs development throughout, if that’s progression planning or involvement within the on the job apprenticeship scheme we will work together to drive your career. For those with families we have child care benefits as well as discounts with local businesses which can be enjoyed by all. 

What next

To make sure your application is above the rest, please review the “Job Profile” to ensure you application matches the requirements of the role.

Closing date: Monday 27th June 2022  Interviews will be held 4th/5th July. If you are interested in this post and would like an informal discussion please contact Caroline.Eayrs@portsmouthcc.gov.uk with any questions. 

Please ensure to complete the application in its entirety and add in comments to the Personal Statement section

We look forward to speaking with you soon.

 

  • Employer: Portsmouth City Council
  • Reference: PCC/22/200250
  • Published: Tue 14/06/2022, 19:07 PM
  • Closing on: Mon 27/06/2022, 19:06 PM
  • Working Pattern: Full Time, Part Time
  • Hours: 37 hours per week, 1x Permanent post- 37 hours per week – (Monday – Thursday 8.30am – 5.00pm, Friday 8.30am – 4.30pm) 1x Permanent, part-time post- 22 hours per week – (Monday – Tuesday 8.30-17:00pm Wednesday 8.30am 16.30pm)
  • Salary: Salary: Band: 5 £20,512 – £22,223: 37 hours- £20,512- £22,223 (Full- time) / 22 hours- £12,196 -£13,213(Part- time)
  • DBS Check: No
  • Location: Portsmouth, Hampshire

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