- Are you interesting in joining our Business Support Team here at West Lancashire Borough Council?
- Are you passionate about delivering an excellent customer service?
We are looking for an experienced Business Support Officer who is looking for a new challenge in a fast-paced role within our Business Support Team.
You will be responsible for providing an efficient and effective administrative support service to the teams within Business Support.
The main duties will include inputting and extracting data using a range of management information systems, to support with the processing of purchase orders/invoices and working to strict deadlines to ensure that the work is completed in a timely manner. This will also include collating data to support with performance management.
You will be a first point of contact in relation to queries from Councillors, including Patch problems, MP Enquiries, Directors, senior officers and others to ensure that these queries are dealt with effectively and in a professional manner. This will include the need to use your initiative and make decisions in isolation.
You will need excellent customer care and interpersonal skills and the ability to communicate effectively both orally and in writing. You will possess excellent ICT skills, including the ability to use Word, Excel, Outlook and other bespoke ICT packages as required. You will also have the ability to prioritise your own workload, work under pressure and meet multiple deadlines.
The post holder will support the development of a positive organisational culture that is outward looking, evidence based and customer focused. You will adhere to the Council’s Expected Behavioural Standards ensuring that a high standard of customer care is maintained and dealt with in a courteous manner.
What can we offer in return? We pride ourselves on our friendliness and being a good employer with a range of benefits and employment terms and conditions to suit you. A competitive salary, generous annual leave, the opportunity for hybrid working, Local Government Pension Scheme, work life balance policies, and support for your personal development are just some of the benefits we offer.
If you are looking for a new and exciting challenge and want to be part of our multi-disciplinary business support service, we would love to hear from you.