Customer Service Advisor
The successful candidate will deliver a high quality efficient and effective customer focused service, whilst adopting a digital first approach.
Shape a better future with us
We’re thrilled to have received Investors in People (Gold) status for how we lead, support and develop people. We would like you to be part of our success and help us to take change further. Join us on our journey to a brighter future. By working together with each other and with our communities, we can take pride in improving lives. Let’s make a better Barnsley for everyone.
Your role in our journey
As a Customer Service Advisor, you will respond to a wide range of customer enquiries received through multiple access channels, including telephony, webchat and social media, analysing and interpreting information from the customer accurately and making appropriate decisions from a variety of options. You’ll listen carefully, speak positively and ensure the customer receives an efficient, friendly, courteous and helpful experience. You will be able to manage difficult conversations in a calm and professional manner. In line with our Strategies you will positively promote the use of the council’s digital and self-service options.
What you’ll need
To join us; you’ll need 4 GCSEs (9-4) or equivalent, or a relevant level 2 qualification. You will have experience of working with members of the public and the ability to work flexibly, independently and as part of a team, using own initiative for minor decisions. You will have experience in providing advice and guidance to members of the public and the ability to work in a constantly changing, high volume contact centre. You will be digitally confident and adept in the use of online resources, able to handle and process information ensuring accuracy and confidentiality.
With a positive ‘can do’ attitude and the ability to communicate clearly and effectively with a diverse range of people in sensitive situations, it is your professional manner and engaging interpersonal skills that set you apart.
A lot to look forward to
Here at Barnsley, we live and work by four important values: honesty, teamwork, excellent service, and taking pride in what we do. As part of our team, you can be sure we’ll do all we can to support you in being truly excellent. We prioritise learning and enabling you to achieve your potential. We’ve created a development process that lets you grow in the way that suits you - whether that’s training to be a leader or learning flexibly online. That’s one of the reasons why we achieved IIP Gold, and why you’ll find your career here inspiring and rewarding.
Please note that the position available involves working a variety of shift patterns 24/7 (including bank holidays) a shift rota will be provided to you 6 weeks in advance (this will involve evenings, weekend and night working); the post also requires you to work on an on-call basis one week in every three; please e-mail Chloe Ward, Operations Manager email@example.com to arrange an informal discussion where Chloe will be more than happy to answer any questions you may have.
How to Apply
Please apply online via the link provided. Please note, we do not accept CVs submitted without a fully completed online application form.