Housing Insight & Service Improvement Team Leader PO4
You will lead a team of Housing Insight & Service Improvement Officers, to deliver a responsive customer insight service that supports managers in the front-line teams to continually improve their services. Providing high level of customer service and resolution to complaints, enquiries and FOIs.
Analysing the customer satisfaction and insight information collected by the Housing Insight Officers you will identify successful service delivery provision and opportunities for service improvement. This role requires a high level of IT proficiency and experience of managing teams of researchers and analysts in a customer focused environment.
How to Apply
Application Information The councils preference is for on-line application forms. However if you have a disability and are unable to complete an on-line application, please email email@example.com so we can arrange an alternative.
For more information on how to complete your application form, follow this link: Applying for a job at Waltham Forest Council
Click here for further information on the Human Resources recruitment privacy notice.