The starting salary for this role is £27,991 per annum for working 36 hours per week.
Working to put buses at the heart of our greener communities.
Are you passionate about improving bus services, capable of working in partnership with the bus industry and a range of stakeholders? Do you have a proven ability to be part of a dedicated team?
We are seeking to recruit a Transport Officer who will respond to a high volume and wide range of enquiries regarding issues which could impact the operation of bus services on our highways.
About the Team
The Local Bus Team liaise with a multitude of agencies including Highways colleagues, utility companies, Surrey bus operators and TfL regarding works on our Highway. We are responsible for ensuring the best alternative diversion routes are chosen when roads are closed and effectively communicating these closures to minimise any inconvenience to the travelling public and our bus operators.
Putting buses at the heart of our new and emerging Surrey Transport Plan, the delivery of which is key to our Greener Futures Programme, is key to providing a realistic and attractive alternative to the private car. This will help us reduce the 46% of carbon emissions that come from the transport sector in the county, forming part of our pathway to net zero carbon.
About the Role
In this role, you will support the team in proactively managing road closures/suspensions that could affect the network of local bus services across the county. These provide access to key services for our residents, including access to employment, education, health, and essential shopping. Our contracted bus services support those provided commercially which means a keen understanding of bus network operations and a proven ability to work in partnership is vital to maximise positive outcomes for the Council and residents. As part of this, you will assist with the growth of the existing positive partnership ethos with our local bus operators, ensuring that bus services are supported.
Due to the nature of this work and current requirement to provide printed material to the Infrastructure Inspectors at short notice, the post-holder will be classed as venue centric - working from the Woking office generally 5 days a week. As systems and processes are reviewed there may the opportunity for remote working, including occasional home working and occasional working from other offices and sites across the County.
Your responsibilities as a Transport Officer will include:
- Checking Road closure applications to see if they are on bus routes
- Liaising with Highways colleagues on closure periods
- Liaising with bus operators, utility companies and colleagues on diversion routes
- Informing the general public via website updates/notices at bus stops
- Producing notices to inform the bus passengers to be posted at bus stops by our Infrastructure Officers
- Regularly liaising with Infrastructure Officers on road closures/bus stop suspensions/providing notices as required
- Supporting the Team Manager in ensuring that all the Council's and statutory obligations are met
- Supporting on our work to increase bus patronage through providing reliable service
- Resolving day-to-day issues concerning bus service provision
We are looking for an individual who is enthusiastic and proactive as well as being a motivated team player. You must have excellent interpersonal and organisational skills with the ability to deal with conflicting priorities to tight deadlines.
To be shortlisted to interview for this position your application will clearly evidence:
- Geographical knowledge of the county and its public transport networks
- High level administrative/organisational and analytical skills
- Ability to prioritise and plan own workload in the context of conflicting priorities to meet tight deadlines and work on own initiative
- Customer focused and confident in dealing with and building a rapport with a wide selection of customers, both internal and external
- Good IT skills and proficiency in using Microsoft Office
- Excellent written and verbal communication skills
- Experience in dealing with customer enquiries and responding to complaints
- Skilled at both independent and team working
- Ability to learn quickly and hit the ground running in a busy environment
- Proven experience in the field of bus service operational and administration matters
If you love the idea of supporting the team in ensuring we offer the best outcomes to our residents, then we would love to hear from you.
At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values we follow.Additional Information
The job advert closes at 23:59 on 3rd July 2022.
Interviews will take place in July 2022.
An enhanced DBS ‘Disclosure and Barring Service’ check for regulated activity (formerly known as CRB) and the Children’s Barred List checks will be required for this role.
For an informal discussion please contact Valerie Sexton by email at email@example.com.
We look forward to receiving your application, please click on the apply online button below to submit.
From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.
Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.