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Client Relationship Officer

  • Employer: London Borough Of Waltham Forest
  • Reference: F&H/18/71808
  • Published: Wed 08/08/2018, 15:05 PM
  • Closing on: Tue 18/09/2018, 23:30 PM
  • Working Pattern: Full Time
  • Hours: 36 hours.
  • Salary: £28,356 - £30,108
  • DBS Check: No
  • Location: Waltham Forest

Client Relationship Officer

Waltham Forest is looking for an energetic and ambitious individual to join their Provisions and Partnership Team within the Disability Enablement Service to manage the operational aspect of the councils Travel Assistance Policy. Candidate should be motivated, confident, have excellent customer relationship experience and relevant SEN travel assistance experience.

The Disability Enablement Service (DES) provides integrated services for all children and young people aged 0-25 years with a special educational need and/or disability (SEND) who are eligible for an Education Health Care Plan (EHCP).

The Provisions and Partnerships Team assesses children and young people who need assistance with travelling to and from school. Travel assistance includes support such as independent travel training, personal travel budgets and transport on a bus, minibus or taxi service.

The post holder will be responsible for the assessment of eligibility to receive assistance with travel and allocation of most suitable option for the child/young person and their needs. They will also have a responsibility for accurate record keeping and providing regular reporting to the management about assistance with travel.

They will be part of a dynamic team, which provides the relationship with families and ensures that they receive the appropriate level of challenge and support. This is an exciting time to join the DES in pursuing the council’s ambitions in its Creating Futures programme aimed at improving the experiences of all residents within Waltham Forest.

For an informal chat about the role, please call Joanna Mahadoo on 020 8496 6515

 

 

Downloads

  • Safer Recruitment Statement
  • Role Profile

How to Apply

Application Information The councils preference is for on-line application forms. However if you have a disability and are unable to complete an on-line application, please ring 0208 496 4227 who will be able to arrange an alternative. For more information on how to complete your application form, follow this link: Applying for a job at Waltham Forest Council

  • Employer: London Borough Of Waltham Forest
  • Reference: F&H/18/71808
  • Published: Wed 08/08/2018, 15:05 PM
  • Closing on: Tue 18/09/2018, 23:30 PM
  • Working Pattern: Full Time
  • Hours: 36 hours.
  • Salary: £28,356 - £30,108
  • DBS Check: No
  • Location: Waltham Forest

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