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The local government jobs site from Jobsgopublic

Financial Assessment Officers

  • Employer: London Borough of Enfield
  • Reference: 7836
  • Published: Thu 12/05/2022, 6:00 AM
  • Closing on: Thu 26/05/2022, 0:59 AM
  • Working Pattern: Full Time
  • Hours: To be confirmed
  • Salary: £28470 - £30576
  • DBS Check: Yes
  • Location: Civic Centre
Job Details

We have an exciting employment opportunity to recruit a number of Financial Assessment Officers to work in the Housing Benefit and Council Tax Support Team, or the Council Tax Review team.

Title: Financial Assessment Officer

Pay: Scale 6 £28,470 - £30,576

Contract Permanent

You will be an enthusiastic, committed team player, understanding best practice and customer contact procedures with experience in a Benefits and Council Tax environment. You will effectively respond to enquiries received by letter, telephone and electronically. You will be able to demonstrate a good standard of numeracy and literacy, work using your own initiative and prioritise conflicting deadlines, manage your time efficiently with good communication skills.

If you have experience of other welfare benefits and discretionary awards and enjoy working with the public then this is an exciting opportunity to join a busy team focused on high performance and working to challenging financial and operational targets.

You will need to understand and be responsive to customer’s needs, always presenting a positive and professional image to the customer, whilst ensuring effective engagement with vulnerable and challenging customers.

You will need a minimum of 2 years’ experience in either of these areas.

You will be responsible for dealing with complex Housing Benefit and Council Tax Support, and Council Tax transactions in one of the following teams:

Housing Benefit and Council Tax Support Team

The successful candidate will work as part of a team and be responsible for the administration of Housing Benefit and Council Tax Support in line with current legislation, ensuring all necessary action is taken to process new claims and changes efficiently and effectively. This will include processing complex assessments such as Universal Credit, Self-Employed, Students, and Persons from Abroad. You will help those on low income to sustain their tenancies ensuring their benefits are maximised.

Council Tax Review Team

The successful candidate will work as part of a team and be responsible for maximising the collection and affordability of Council Tax by ensuring liability and any reductions via discounts, disregards, exemptions are correct, maintained, and reviewed. This will include ensuring that changes in Council Tax or Council Tax Support that affect both sides are aligned and processed together. You will be effectively liaising and working together with all council services and external stakeholders that affect the correct billing of Council Tax through referral mechanisms.

Upon successful appointment, suitability to one of these teams will be discussed and decided.

A knowledge-based test will be part of the interview process.

Why it's great to work for Enfield Council:

  • An excellent pension through the Local Government Pension Scheme (LGPS).
  • Up to 31 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
  • A blend of remote and office-based working for most roles.
  • Interest free season ticket loan repayable over three or ten months.
  • Career development and learning experiences from a range of training courses and learning methods.
  • Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
  • Health and leisure discounts and tax-free bikes for work.

We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more.

We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment.



Closing and Interview Dates

Closing at 23:59 on Wednesday 25th May 2022



Additional Information

To apply please click on the apply button below

This role requires that you upload 2 documents.

• A supporting statement addressing how you meet the requirements of the job description and person specification.

• Your CV.

Your supporting statement should be around 2 pages in A4 format.

If you have any difficulties accessing this information, please contact Charlotte O'Sullivan, Recruitment & Onboarding Advisor on 0208 132 3189 or charlotte.o'sullivan@enfield.gov.uk



Apply Now

  • Employer: London Borough of Enfield
  • Reference: 7836
  • Published: Thu 12/05/2022, 6:00 AM
  • Closing on: Thu 26/05/2022, 0:59 AM
  • Working Pattern: Full Time
  • Hours: To be confirmed
  • Salary: £28470 - £30576
  • DBS Check: Yes
  • Location: Civic Centre

Vacancy Location