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This Vacancy has closed.

Housing Options Manager

  • Employer: Gravesham Council
  • Reference: GREC1593LS
  • Published: Wed 11/05/2022, 8:29 AM
  • Closing on: Mon 23/05/2022, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: £42,330-£48,660 per annum
  • DBS Check: No
  • Location: Civic Centre, Windmill Street, Gravesend, Kent, Kent

Our Organisation

Centrally located in the Thames Gateway, Gravesham Borough Council provides a range of services to over 95,000 people and 3,000 businesses.

The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England.

Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area

Gravesham Borough Council is committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves.

The role

An exciting opportunity has arisen for a self-motivated individual to lead the Housing Options Service which includes the management of the housing register, homelessness, homeless prevention and the landlord liaison team.  The individual should have substantial knowledge in housing, delivering services for vulnerable people and experience in working to deadlines and effectively managing partnerships. 

This post should provide a robust service, driving service improvements and innovation to ensure that the Council provides an effective, efficient and high-quality housing options service.  

The post will also ensure the Council fully delivers its Statutory Duties to households that are homeless or seeking assistance with housing, meeting Government targets and standards. 

Main responsibilities

Ensure that all staff in the team are recruited, trained, managed and appraised and developed in accordance with the Council’s relevant policies and procedures.

Meet regularly with team staff to ensure that agreed policies, practices and procedures are being implemented and performance standards are being met through the setting and monitoring of individual and team performance targets.

To take responsibility for implementing and managing policies, procedures, staff practices and service delivery that are aligned with equal opportunities policies and values and encourages diversity across the service.

To ensure that all team members and colleagues are updated on changes to legislative or Government guidelines affecting their work and to ensure that any verbal or written information reflects these changes.

To contribute to the preparation of the service plan and provide quality data on all aspects of the homelessness, rough sleeping and prevention service to inform performance.

To promote the development of new services or rehousing initiatives by assisting in the drafting of leaflets and information, web site information and in making the information available to members of the public.

To respond to telephone calls and correspondence within the Council`s specified target timescales.

Working in partnership with internal business partners and other external agencies contribute to the achievement of Council’s overall performance objectives, community development, sustainability and development. 

To select applicants for nomination to private rented lets in accordance with the prevention and relief duties as set out in the Homelessness Reduction Act 2018. 

To ensure substantial enquiries are made, high quality personal housing plans are completed and meaningful advice is provided under the Homelessness Reduction Act 2018.

Carry out S202 reviews under the Housing Act 1996 (amended 2002) to ensure we have provide a lawful fair decision based on facts and taken account of case law and the code of guidance.

Essential qualifications/experience-

Educated to Degree Level

CIH Housing qualification Level 4 or above / CMI Management qualification

A minimum of five years’ experience of working in housing options and homelessness essential.

Experience of effectively planning, managing budgets and monitoring financial performance

Experience of delivering effective & collaborative working relationships with customer and partner groups

Highly-developed advocacy, influencing and negotiating skills; highly effective in partnership working.

Extensive experience in supervising /management and developing partnerships

Experience of working with vulnerable adults with a comprehensive knowledge and understanding of homelessness, rough sleeping the national strategic aims

Effective organisational and time management skills and ability to establish a rapport and communicate effectively with customers and professionals from a variety of backgrounds.

Manage competing work demands methodically to achieve targets and meet changing demands and priorities

Proven ability to effectively lead a team and provide a positive attitude and understanding of processes. 

Display an excellent understanding of local government and political processes.

Experience of managing projects and collating and presenting data.

Ability to be flexible and have the ability to think creatively and develop imaginative solutions

Desirable qualifications/experience-

Experience of Housing Management

In return we offer you:

Holiday entitlement

A generous holiday entitlement, plus paid bank holidays.


In-house and external training including non-qualification, Continued Personal Development (CPD), NVQ and other qualification training.

Employee Assistance Programme

The Employee Assistance Programme (EAP) is a free and confidential support service, offering you unlimited access to advice and information as well as coaching and counselling where appropriate. 

Available 24 hours a day, 365 days a year, the service is there to help you manage all of life's events and support you through the challenges. Their expert advisers are there to help,

whenever you need them. Support on the telephone, online and face to face.


A very secure pension scheme which both you and we pay into. More information can be found on the Local Government Pension Scheme website.

Occupational health

An on-site Occupational Health Advisor. We have an occupational health service provided by East Kent Hospitals University Foundation NHS Trust. The service is delivered by a team of health professionals who specialise in occupational medicine and deal with the relationship between your work and your health. Occupational Health also works with us to resolve any issues in the workplace and also to ensure that well-being at work is maintained.

If you would like to have an informal discussion with the recruiting manager email Vicky May on Victoria.may@gravesham.gov.uk

Important Information-

Applicants must be able to demonstrate all essential requirements as listed in the job profile

Equal Opportunities Commitment Statement

Gravesham Borough Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age

Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.  All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.

We reserve the right to close this vacancy at any time prior to the closing date.


  • Job Profile
  • Employer: Gravesham Council
  • Reference: GREC1593LS
  • Published: Wed 11/05/2022, 8:29 AM
  • Closing on: Mon 23/05/2022, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: £42,330-£48,660 per annum
  • DBS Check: No
  • Location: Civic Centre, Windmill Street, Gravesend, Kent, Kent

Vacancy Location