We are seeking a customer centric individual to join our Income Maximisation and Welfare team:
Income Maximisation and Welfare
The post holders will be responsible for handling incoming contact from our customers ensuring the quick and efficient handling of their enquiry. You will be focussed on managing a range of rule based welfare assessments and income recovery as efficiently and effectively as possible, providing a continuously improving and responsive service for our customers. This role will ensure the timely and efficient recovery of Council Tax, Business Rates, Rent Arrears, Housing Benefit Overpayment Recovery and Car Parking Penalties and Permits whilst balancing the needs of the customers welfare.
You will have proven experience in customer service, effective communication skills and be a team player. Previous experience of debt recovery is advantageous but not necessary. You will be self-motivated, and be able to work under pressure whilst maintaining good attention to detail.