Customer Services Team Leader (Repairs)
Starting salary £31,951pa with potential progression to £34,765pa on achieving designated skills and experience
37 hours per week
With over 9000 homes in our borough, we are proud of the services we provide to our customers. As we continue to make improvements to our services, we are looking for an experienced Manager to join our team to support our journey of transformation and change.
In this key role and it will be up to you to deliver our promise of being a high-quality landlord, managing the delivery of a comprehensive, customer focused front line Repairs Contact Centre for all tenants, leaseholders and customers of Welwyn Hatfield Borough Council, cov23ering responsive repairs, planned works, and other property related services. You will manage a small team of Repairs Administrators to create a ‘first time resolution’ culture and lead on managing informal and formal complaints relating to the service.
Along with a supportive working environment, those joining Welwyn Hatfield will discover a place in which their careers can truly thrive and your hard work will be properly rewarded.
The council have developed a ‘One Team’ approach to working and this relies on each and every person working collaboratively to deliver shared goals. To be a positive influence on this environment, you’ll need to be able to support others and be a genuine team player.
To succeed, you will need experience of managing a contact centre and an ability to work collaboratively and effectively with others. We are looking for an individual who has the drive and passion to develop services to our customers.
You will need a problem solving mind-set, excellent staff management experience but most of all the desire to drive improvements, ensure continued high levels of contractor performance and to deliver the values and behaviours set out by the council.
It’s an exciting time to join the team at Welwyn Hatfield as we are on a journey of transforming our services with the aim of improving the lives of everyone who lives and works in the Borough.
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.
Closing date for applications is 5th June 2022.
Assessments will be held on 7th June 2022.
Interviews will be held on 14th and 17th June 2022.
How to Apply
Please apply online via the link below. Please read the Role Profile fully before applying for this vacancy. It is essential you refer to the Role Profile when completing your application, particularly the application questions. You must demonstrate how you meet the criteria set out in the Role Profile and give examples to support your statements. If you do not demonstrate how you meet the criteria for the role your application will be unsuccessful.
About Welwyn Hatfield Borough Council