Housing Support Officer

Salary range: £27,966 - £30,036 p.a. inc. 
Contract: Permanent
Hours of work: 36 hours per week
Location: Civic centre and other locations from time to time

 

Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.

 

The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.

 

 

The post provides you with the opportunity to carry out a variety of key administrative tasks on behalf of Brent's Neighbourhood and Housing Team.  This includes financial administration support, such as managing Purchase Orders or utility billing as well as being a direct contact for our suppliers.  

 

The role also provides complaint coordination and monitoring for the Housing Service Teams including following up on delayed complaints, administering complex complaints cases.  It will also coordinate responses for the Housing Department by co-ordinating Freedom of Information, Members Enquiries, Subject Access Requests.

 

The post holder will also respond to enquiries from a range of customer contact channels including emails, website, customer portal.

 

 

The ideal candidate will have successful clerical and administrative experience in a comparable working environment.
They will have experience of working in partnership with a range of different stakeholders, contractors, and internal service teams to deliver successful outcomes.

Be able to demonstrate the ability to be solution-focused, with a ‘Can Do’ attitude  and a champion of great customer service.

You should take pride in managing enquiries through to a successful resolution

You will have the ability to build and form working relationships with tenants, leaseholders/advocates and colleagues and work flexibly across operational boundaries.

You should be able to demonstrate an intermediate level of Excel and Word and have previous experience of using a financial accounting system such as Oracle 

 

Closing date: 16 May 2022 (23:00)

 

 

We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances.

 

Brent has a positive approach to flexible working.

 

As a disability confident employer Brent welcomes applications from people with all disabilities, including hidden disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on  recruitment@brent.gov.uk