We've noticed you are using Internet Explorer. This is an outdated Web Browser and is not supported by this website. Consider switching to a moden Web Browser like Google Chrome.
The local government jobs site from Jobsgopublic
This Vacancy has closed.

Unit4 (Agresso) IT Support Agent

  • Employer: Surrey County Council
  • Reference: orbis/TP/190393/22553
  • Published: Wed 04/05/2022, 12:28 PM
  • Closing on: Thu 19/05/2022, 0:59 AM
  • Working Pattern: Full Time
  • Hours: 36.0 hours per week
  • Salary: £40,227 per annum
  • DBS Check: Yes
  • Location: Reigate

The starting salary for this position is £40,227 per annum based on a 36 hour working week. The role is offered on an 18 month fixed-term basis or secondment opportunity.

This role is open to remote working meaning you aren't required in the office 5 days a week. We’re less about you driving to work and more about us collectively driving down our carbon footprint. We care about how you work rather than where you work; the people rather than the postcode. In support of our people and our greener futures strategies, we’d welcome a conversation with the successful candidate on what remote working may look like for you.

Surrey County Council are implementing Unit4 as a modern, intuitive and flexible Software-as-a-Service Enterprise Resource Planning system. A significant programme of work is nearing completion to deliver the full implementation, including the configuration of the system, data migration and implementing required integrations with other Council systems. 
Unit4 will be supported by the in-house IT and Digital Team at Surrey County Council.

The team of 20 staff operate ITIL 4 processes and are structured into: 

  • Service Delivery (service requests, incidents, problem management, SLA/KPI reporting and supplier relationship management)
  • Service Improvement (change requests, release management and business relationship management)

As such we’re looking for an experienced Unit4 / Agresso IT Support Agent to join the team, initially on an 18-month fixed term contract with the possibility of converting to a permanent position. 

We're recruiting to both the Service Delivery and Service Improvement teams and the positions may be required to flex between the two, according to customer demand. During the initial 12+ months of implementation, a higher volume of tickets is expected and the team will also be building their competence in supporting a new system. 

To support the team with additional capacity and to provide Unit4 knowledge transfer, we welcome applications from people with: 

  • ITIL4 experience of Service Desk, Service Request Management, Incident Management and Problem Management
  • HR, Payroll, Finance, Procurement, FP&A (Financial Planning and Analysis) and Security
  • Report writing including SQL, workflow configuration and some forms experience
  • System administration experience of Unit4/Agresso and Proactis
  • Willingness to provide Unit4 knowledge transfer to the in-house team

Reporting to the Service Improvement Team Leader you will join the wider IT and D Service and work as part of a dynamic team with the autonomy to succeed in a lively, friendly environment. We are committed to investing in our staff and supporting every individual to achieve their full potential. 

At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values we follow.

Additional Information

This advert closes on 18th May 2022 with interviews to follow.

This position is suitable for working from home, or wherever works best for you. The base location is Surrey County Council's offices at Woodhatch Place, Reigate and applicants may be required to attend the office periodically. 

Contact Details

For an information discussion or any questions about the role please contact Linda Whiteman by email at linda.whiteman@surreycc.gov.uk.

We look forward to receiving your application

Benefits

From flexible working to job sharing we are committed to providing a healthy work life balance that works around you. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

Our Commitment

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

  • Employer: Surrey County Council
  • Reference: orbis/TP/190393/22553
  • Published: Wed 04/05/2022, 12:28 PM
  • Closing on: Thu 19/05/2022, 0:59 AM
  • Working Pattern: Full Time
  • Hours: 36.0 hours per week
  • Salary: £40,227 per annum
  • DBS Check: Yes
  • Location: Reigate

Vacancy Location