Job Title: Customer Account Manager
Location: Mobile/ No Fixed location Hertfordshire & Surround (Home Counties)
Salary Range: £25,927 progressing to £28,226 per annum (pro rata for part-time)
Hours: 37 per week
Contract: Permanent, Term Time +3 weeks equals to 41 weeks per year
Diversity: We are an inclusive employer and value a diverse workforce
Herts FullStop, a trading division of Hertfordshire County Council, was established in 1954 and is built on the premise of being a supermarket for educational establishments specialising in soft FM services and educational resources. Our vision is to enable schools to deliver an education every child deserves and continually satisfy our customers through delivering educational services and resources that teachers trust, purchasers’ value and that brings quality to life.
Herts FullStop has over 60 years experience of supplying goods and services to educational establishments. Our catalogue service has over 18,500 products which are delivered to customers across the country.
We are looking for an experienced and enthusiastic Customer Account Manager to join us and to manage a territory and group of customers whilst achieving company objectives and delivering excellent customer service. You will have strong business acumen and solid negotiating skills and be able to work on your own initiative.
You will be reporting to Customer Account Team Leader, providing account progress updates, business intelligence and support. This role is strategical and requires extensive knowledge of the educational market including, but not limited to stationary, cleaning and curriculum based products. You will also have a good understanding of ICT and a willingness to learn new systems.
Closing Date: 15th May 2022
Interview Date: w/c 23rd May 2022
For an informal discussion and more information please contact: Luan Wheeler on 07976611072 or email firstname.lastname@example.org
Benefits of Working for HCC:
- Flexible Working Arrangements (depending on the role)
- Excellent Career Development
- Salary Exchange for Additional Benefits
- Excellent Pension Scheme with Employer Contributions
- Shopping Discounts
- Support Groups & Wellbeing Schemes
How to Apply: Please follow the 'Apply for Job' button at the bottom of the screen. As part of the application you will be required to upload your most recent CV ensuring gaps in employment have been addressed and includes your current, or most recent, employer. You are also asked to provide a supporting statement which is your opportunity to evidence how your skills, knowledge and experience match what we are looking for based on the Person Specification area of the attached Job Outline. If you do not supply a supporting statement, your application will be rejected.
Important Note re Interviews: Where we are able to, and in accordance with current COVID-19 Government guidelines in regard to social distancing, all interviews will be held virtually via Microsoft Teams. Full details on how this will work will be sent to you, should you be shortlisted for an interview.
Driving Roles Only: As part of this role, you will be required to travel to other HCC Sites/Residences either using your own mode of transport or a company car. In light of this, the ability to drive and/or travel around the County is required for this role a DVLA check will be required on appointment.
Non Hard to Fill Roles
Overseas Applications: We will accept applications from all applicants who already have an established right to work in the UK. Unfortunately, we are unable to provide sponsorships for this post
English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.
Disability Confident: We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
Why Hertfordshire: Watch our ‘Why Hertfordshire’ video. Our staff use their own words to tell their story and share their experiences of what it is like working here. Take your next step in your career.
Hertfordshire County Council is currently undertaking a review of its pay structure and terms and conditions. The council is undertaking this review as part of its commitment to continuing to be an employer of choice, by ensuring that its pay and terms and conditions are relevant to future working practices. You can read more about this on our website
CS Roles Only: We expect all Children Services employees to fulfil Hertfordshire's Professional Promise for how children, young people & young adults with special educational needs and / or disabilities and their families should be treated. It is our agreement to place families and children at the centre of what we do, and helps parents and carers to understand and be able to hold us to account for how we provide our services. For further information please visit:‘Professional Promise’