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Case Officer - Disabled Facilities Grant (DFG)

  • Employer: London Borough of Havering
  • Reference: 942
  • Published: Thu 28/04/2022, 16:40 PM
  • Closing on: Thu 19/05/2022, 16:40 PM
  • Working Pattern: Full Time
  • Hours: FULLTIME
  • Salary: 30030
  • DBS Check: Yes
  • Location: Havering

Grade 5 £28470-£31590pa

Havering Council’s Disabled Facilities Grant plan for 2021/2 includes a programme of digitalisation, expansion and promotion. Our goal is to provide a more robust foundation from which we can expand the reach of the service whilst also seeking more innovative, preventative and personalised applications of the funding. 

It is a really great time to join our dedicated team. We are looking for proactive, enthusiastic, self-motivated and solution focused people who enjoy making a real difference to people’s lives. Working with our colleagues in social care you can be part of the team who support people to live independently in their own homes for longer. 

To provide a full administrative service to deliver the Disabled Facility Grant in its entirety, ensuring the service is appropriate for individual needs and the relevant support is offered to customers, governed by the Grant Law. Handle referrals and enquiries from customers or professional contacts, checking the Occupational Therapist referral is acceptable and liaise with all internal and external

Manage customer expectations and works in liaison with the surveyor (or outsourced contractor) for all building works, in conjunction to the Grant Law and Occupational Therapist recommendations. Ensure all applications adhere to Grant Law and are administered appropriately.

Where required, visit properties with Occupational Therapist and other Professionals to review the feasibility or viability of amending the property, ensuring that all options have been considered and discussed. Subject to successful training, the Housing Improvement Officer will be required to perform the role of Trusted Assessor in order to be able to assess for an prescribe a simple solution or basic piece of equipment to meet the needs in an individual.

Monitor budgets and report trends, issues and risks to the Approving Manager regularly throughout the year. To provide annual reporting and reconciliation and support with official returns and submissions.

About you:  

The post holder should demonstrate the following:  

  • Experience of managing a range of case work or investigations to conclusion using detailed knowledge of the subject area and work within relevant legislation, prescribed policy, procedures and guidelines
  • Highly organised with the ability to plan and prioritise a complex and diverse workload
  • Customer service focused with demonstrable experience of working with service users, service colleagues and partners to create change that is co-designed 
  • Experience of means testing and working within a legal framework
  • Excellent report writing and oral communication and presentation skills
  • Excellent IT skills and experience of using case management system/s
  • Experienced in project management processes and frameworks
  • Demonstrable experience of engaging with providers and creating an atmosphere of partnership and cooperation to deliver positive outcomes 
  • Ability to adapt style and approach to actively listen to, negotiate with and influence a wide portfolio or service users to ensure that they fully understand criteria, process and restrictions.
  • Experience of negotiating with partners and knowing what stance to take to get the best sustainable outcomes, balanced across stakeholder needs 

For an informal discussion about the post, please contact Caroline.Little@havering.gov.uk

The closing date for the receipt of applications is 18th May 2022, however interest in this job may be high and we therefore reserve the right to close the vacancy early.

You will be notified if your application has been successful.  Interviews are scheduled for 

Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770

Please view Job Profile here

Additional Information

The London Borough of Havering is a Disability Confident employer. Candidates who declare that they have a disability in accordance with the Equality Act 2010 and meet the essential criteria as specified in the Job Profile will be guaranteed an interview.

Priority consideration on all advertised roles will be given to London Borough of Havering Redeployees.

The London Borough of Havering is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects staff and volunteers to share this commitment.

We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees.

The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

Please be aware that a Disclosure and Barring Scheme (DBS) check will be required for any position with access to these groups under the provision of the Rehabilitation of Offenders Act 1974.

In addition, the Authority reserves the right  to request employees undertake a basic disclosure check (Disclosure Scotland) where required for the role this includes  anyone who has access to (or information obtained directly from) a government database, or has a GCSX account. These posts will be required to have a Basic Disclosure Scotland check as per the requireme

  • Employer: London Borough of Havering
  • Reference: 942
  • Published: Thu 28/04/2022, 16:40 PM
  • Closing on: Thu 19/05/2022, 16:40 PM
  • Working Pattern: Full Time
  • Hours: FULLTIME
  • Salary: 30030
  • DBS Check: Yes
  • Location: Havering