Job Title: Service Manager – Resolution and Reconciliation
Salary Range: £49,866 - £53,042 per annum
Hours: 37 per week
Diversity: We are an inclusive employer and value a diverse workforce
We are looking for a service manager who will bring our newly developed Resolution and Reconciliation team to life, following a review of statutory pathways for SEND. This is a great opportunity to work with a newly restructured service to shape and develop the way we resolve disputes, appeals and complaints in SEND.
The new Resolution and Reconciliation Service Manager will ensure that the SEND service and partners manage all statutory SEND resolution pathways in a way that supports fair, equal and positive outcomes for children, young people and families through effective coproduction and multi-agency working.
You will lead on the development of new ways of working in the service which seek resolution at the earliest stages of any disagreement. Your team will work with families and schools to manage complaints and other resolution pathways; monitor and support commissioned partners for work relating to mediation and appeals; represent the local authority at SEND first tier tribunal; and proactively build relationships and networks with partners and schools as you go.
For an informal discussion and more information please contact: Mim Kenrick on email@example.com or 01992 588035.
Closing Date: Midnight on 31st January 2022
Interview Date: 14th February 2022
Benefits of Working for HCC:
- Flexible Working Arrangements (depending on the role)
- Excellent Career Development
- Salary Exchange for Additional Benefits
- Excellent Pension Scheme with Employer Contributions
- Shopping Discounts
- Support Groups & Wellbeing Schemes