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The local government jobs site from Jobsgopublic

Customer Service Advisor

  • Employer: Borough of Broxbourne
  • Reference: Ref: CSA
  • Published: Fri 14/01/2022, 15:48 PM
  • Closing on: Sun 06/02/2022, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: Salary: £18,297.24 - £19,201.52 p.a.
  • DBS Check: No
  • Location: Bishops' College, Cheshunt, Waltham Cross, Hertfordshire

Customer Service Advisor – CSA

Salary: £18,297.24 - £19,201.52 p.a.

37 hours per week

 

 

Broxbourne Borough Council is recruiting a full-time Customer Service Assistant with a strong customer service background. We aim to deliver a positive customer experience for all who engage with the Council.

 

You will support the Council’ reception, Contact Centre and both One Stop Shops within the Borough of Broxbourne. You will have in interest in developing knowledge of all Council services and aim to resolve all enquiries at the first point of contact. You will actively promote Broxbourne Council’s digital first message and assist customers to self-serve wherever possible.

 

You must have GCSE qualifications in maths and English or equivalent, have excellent communication skills and be computer literate, and feel confident using multiple records management systems to fact find and offer resolution. The ability to converse at ease with members of the public, in multiple settings and provide advice in fluent English is essential in the role. Daily access to a vehicle and a full driving license is preferable.

 

You will typically work office hours Monday-Friday with a flexible working approach combining office and home working. When in the office, you will be based at Bishops’ College in Cheshunt.

 

We are committed to safer recruitment, safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment.

 

The benefits package includes generous leave entitlement, a full training and development programme, membership of the Local Government Pension Scheme and free membership to the Council’s local leisure centres, which includes free access to gyms, swimming pools, fitness classes, racket sport sessions, a health suite and a range of generous discounts across other leisure and culture services.

 

Broxbourne Council is an Equal Opportunities employer.

 

Details and application forms for all job vacancies are listed on the Council’s website.

 

Application forms must be submitted online by 6 February 2022 quoting the above reference.

 

Borough Offices, Bishops’ College, Churchgate, Cheshunt, Hertfordshire, EN8 9XQ.

Telephone: 01992 785509, Email: personnel@broxbourne.gov.uk

Website: www.broxbourne.gov.uk

Downloads

  • Applying for Employment Guidance
  • Privacy Notice for Applicants
  • Job Description
  • Person Spec

How to Apply

Please apply online via the link provided.

 

Please note, we do not accept CV’s submitted without a fully completed online application form.

Apply Now

  • Employer: Borough of Broxbourne
  • Reference: Ref: CSA
  • Published: Fri 14/01/2022, 15:48 PM
  • Closing on: Sun 06/02/2022, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: Salary: £18,297.24 - £19,201.52 p.a.
  • DBS Check: No
  • Location: Bishops' College, Cheshunt, Waltham Cross, Hertfordshire

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