We have an exciting opportunity for an experienced facilities management or estates professional to manage the day to day operational running of The Symington Building, Harborough Market and other council properties.
The Symington Building houses a number of organisations working in partnership to deliver a ‘one stop shop’ approach for customers and visitors. In addition to Harborough District Council, partners include various services delivered by Leicestershire County Council including the Library & Museum, Registrar Service and Adult Learning, Job Centre Plus and a number of charitable organisations. We also have three on site retail units.
Reporting to the Facilities Officer & Engineer, you will be responsible for ensuring excellent standards of customer satisfaction are maintained, providing the key interface between Council properties, the concierge and the facilities management service provision. You will liaise with customers, tenants, delivery partners, staff, contractors and public bodies as appropriate to ensure the provision of support services meets and exceeds service level agreements.
You will regularly update and monitor planned maintenance schedules, reacting to unplanned activities, ensuring all contractors are appropriately prepared and compliant for any works on Council premises and that procurement and delivery of these are compliant with the Council’s standards.
To be successful in this role you will need:
- Relevant, recent experience in the delivery of facilities management and/or estates management operations either through direct delivery or an outsourced service
- Experience in work planning and management and creation of work programmes.
- Experience in managing service provision by external providers
- Experience in budgetary administration
- To be able to organise, delegate and multitask
With a strong focus on customer service and excellent communication and customer relationship building skills, you will also be able to demonstrate negotiation and influencing skills and the ability to ensure external providers deliver excellent services and value for money.
You will need a full driving licence and access to a suitable vehicle. Ability to attend out of hours meetings/events on a regular basis is essential.
All applicants should be aware that any employee, who is at threat of redundancy at the time of a position being advertised, will have priority status.
Desirable criteria from the person specification may be used for sifting purposes.