To be the first point of contact for tenants, contractors and internal departments regarding responsive repairs, servicing, compliancy, planned work and Housing Management in both occupied and empty properties
Managing diaries and booking work with in-house tradesman and contractors ensuring that appointments are booked in the most efficient way, taking into account skills of operatives and location of work ensuring the allocated priority target is met and that their time is being fully utilised, with travelling time and other unproductive down time reduced or eliminated. From the information taken allocate the job/ issue the correct priority taking into account health and safety issues and impact on tenant and property
To provide support to the Housing Teams in the delivery of a customer focused service dealing with estates, tenancy management and housing related support issues.
Excellent written, verbal and interpersonal communication skills required for dealing with a range of personnel including colleagues, customers, members and contractors.
IT literate including Word, Excel, internet and databases. Proven ability to adapt, learn and develop new IT packages and systems quickly.
Experience of working within a busy front line service.
Demonstrable ability to produce, interrogate and report statistical information as required.
Demonstrable ability to make decisions
Excellent team player, with enthusiasm for change and development.
Customer Care/ Business Administration Qualification
In return we offer you:
A generous holiday entitlement, plus paid bank holidays.
In-house and external training including non-qualification, Continued Personal Development (CPD), NVQ and other qualification training.
Employee Assistance Programme
The Employee Assistance Programme (EAP) is a free and confidential support service, offering you unlimited access to advice and information as well as coaching and counselling where appropriate.
Available 24 hours a day, 365 days a year, the service is there to help you manage all of life's events and support you through the challenges. Their expert advisers are there to help,
whenever you need them. Support on the telephone, online and face to face.
A very secure pension scheme which both you and we pay into. More information can be found on the Local Government Pension Scheme website.
An on-site Occupational Health Advisor. We have an occupational health service provided by East Kent Hospitals University Foundation NHS Trust. The service is delivered by a team of health professionals who specialise in occupational medicine and deal with the relationship between your work and your health. Occupational Health also works with us to resolve any issues in the workplace and also to ensure that well-being at work is maintained.
If you would like to have an informal discussion with the recruiting manager email firstname.lastname@example.org
Applicants must be able to demonstrate all essential requirements as listed in the job profile
Equal Opportunities Commitment Statement
Gravesham Borough Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age
Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.
We reserve the right to close this vacancy at any time prior to the closing date.
How to Apply
Please be advised that we only accept online applications submitted through JobsGoPublic ATS
If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.
All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation/correspondence in different format such as braille or large print, please contact the Resourcing Team on 01634 332878.