Three exciting opportunities have arisen within the Contact Centre Service for highly organised, enthusiastic and confident individuals who are able to rise to the challenge of a busy Contact Centre.
Ability to work independently and as a part of a team, using own initiative with a confident and positive attitude towards working with all residents, partners and stakeholders.
Principal accountabilities for the roles include: -
- Providing advice, support and understanding to a wide range of customers enquiring about all Council services through multiple channels of access.
- Enquiries can be made through multiple channels of choice, such as telephone, e-mail, Website or Social Media. You will be responsible for resolving a high level of calls at the initial point of contact.
Experience of working within a Customer Service environment and dealing with a wide range of duties is essential.
If you require more specific information on these roles, please contact Leanne Roberts – Service Manager Customer Experience & Benefits – email@example.com
Thorough pre-employment screening is undertaken during the recruitment process. The post holder will be required to complete an application for a Disclosure of Criminal Records.
How to Apply
Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.