Customer Contact Service Representative

Three exciting opportunities have arisen within the Contact Centre Service for highly organised, enthusiastic and confident individuals who are able to rise to the challenge of a busy Contact Centre. 

Ability to work independently and as a part of a team, using own initiative with a confident and positive attitude towards working with all residents, partners and stakeholders. 

Principal accountabilities for the roles include: - 

• Providing advice, support and understanding to a wide range of customers enquiring about all Council services through multiple channels of access. 

• Enquiries can be made through multiple channels of choice, such as telephone, e-mail, Website or Social Media. You will be responsible for resolving a high level of calls at the initial point of contact. 

Experience of working within a Customer Service environment and dealing with a wide range of duties is essential. 

If you require more specific information on these roles, please contact Leanne Roberts – Service Manager Customer Experience & Benefits – leanne.roberts@blaenau-gwent.gov.uk 

Thorough pre-employment screening is undertaken during the recruitment process. The post holder will be required to complete an application for a Disclosure of Criminal Records.