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Customer Contact Service Representative

  • Employer: Blaenau Gwent County Borough Council
  • Reference: 002/22/178687
  • Published: Wed 12/01/2022, 16:10 PM
  • Closing on: Fri 28/01/2022, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 37 hours
  • Salary: Grade 4 (£20,092 - £22,183 per annum)
  • DBS Check: Yes
  • Location: Agile Working, Blaenau Gwent

Three exciting opportunities have arisen within the Contact Centre Service for highly organised, enthusiastic and confident individuals who are able to rise to the challenge of a busy Contact Centre. 

Ability to work independently and as a part of a team, using own initiative with a confident and positive attitude towards working with all residents, partners and stakeholders. 

Principal accountabilities for the roles include: - 

  • Providing advice, support and understanding to a wide range of customers enquiring about all Council services through multiple channels of access. 
  • Enquiries can be made through multiple channels of choice, such as telephone, e-mail, Website or Social Media. You will be responsible for resolving a high level of calls at the initial point of contact. 

Experience of working within a Customer Service environment and dealing with a wide range of duties is essential. 

If you require more specific information on these roles, please contact Leanne Roberts – Service Manager Customer Experience & Benefits – leanne.roberts@blaenau-gwent.gov.uk 

Thorough pre-employment screening is undertaken during the recruitment process. The post holder will be required to complete an application for a Disclosure of Criminal Records.

 

 

Downloads

  • JD - CCSR

How to Apply

Please apply online via the link provided.

 

Please note, we do not accept CVs submitted without a fully completed online application form.

Apply Now

  • Employer: Blaenau Gwent County Borough Council
  • Reference: 002/22/178687
  • Published: Wed 12/01/2022, 16:10 PM
  • Closing on: Fri 28/01/2022, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 37 hours
  • Salary: Grade 4 (£20,092 - £22,183 per annum)
  • DBS Check: Yes
  • Location: Agile Working, Blaenau Gwent

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