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Access Officer/Contact Tracer

  • Employer: Brighton & Hove City Council
  • Reference: orbis/TP/489/20246
  • Published: Wed 12/01/2022, 0:00 AM
  • Closing on: Sun 30/01/2022, 0:00 AM
  • Working Pattern: Full Time
  • Hours: 37 hours and 18.5 hours
  • Salary: £22,183 - £24,491
  • DBS Check: No
  • Location: BN1 1JE

Job introduction

Do you have a good knowledge & understanding of current public health issues particularly in relation to COVID -19?

Do you have experience of providing public health, or other healthcare advice?

Are you great with people and passionate about delivering excellent customer service?

Purpose of the Job

You will be responsible for providing COVID-19 cases with approved self-isolation advice or guidance, and assist in identifying their ‘close contacts’., assisting with the delivery of BHCC local contact tracing service, and working closely with the wider public health team and external organisations such as PHE, contributing to the management of complex cases and outbreaks.

Working as part of the Community Hub role holders will provide a high quality, comprehensive Information, Advice and Signposting for customers. Supporting the triage of referrals, identification of desired customer outcomes and support these to be achieved, though advice and information and signposting.

To assess the needs, vulnerabilities and financial wellbeing of customers who require support or need to self-isolate, and/or have been affected by the pandemic. Offering information and advice with financial support, food, utilities and other essentials, as well as referring onwards for befriending and signposting to relevant teams, services or providers; seeking practical support where necessary.

Local contact tracing is a key element of the national and local public health strategy to effectively contain Covid-19 infection. It is an essential element of COVID-19 control as set out in the Brighton & Hove Local Outbreak Plan (LOP), which all Local Authorities are required to have in place to help prevent and contain the transmission of COVID -19

We have four vacancies to fill 3 full time (37 hours) and 1 part time (18.5 hours). Fixed term to 30 September 2022


Then why not apply to join us.

Find out more about Living in Brighton & Hove on our website.

For an informal chat about the job please contact Stacey Dickson on email stacey.dickson@brighton-hove.gov.uk

Closing date for applications: 30 January 2022

Interview dates: TBC

Working location: the roles are office based at Bartholomew House in the centre of Brighton. There is some flexibility around working location after successful completion of an induction and training.

About the role

Your main duties will include:

o          Proactively and positively engage with residents who have tested positive for Coronavirus, providing them with advice and support and being able to obtain information from them regarding their recent close contacts.

o          Managing a caseload, undertake public health risk assessments in accordance with current protocols, guidance and standard operating procedures and have a clear understanding of the risks associated with the case, all the contacts identified, and the environments and settings in which they live and work.

o          Use highly effective interpersonal skills to build rapport with cases and contacts. Modify and adapt methods of communication to account for the differing needs of individuals.

o          Manage risk and escalate challenging and or more complex cases in accordance with escalation protocols. Advise the Team Leader of delays, emerging governance concerns and risks.

o          Contribute to the maintenance of effective systems for the surveillance of COVID-19 by collating and recording accurate data and information.

o          Maintain confidentiality in relation to personal data held in accordance with the Data Protection Act and local governance protocols

o          Manage change and work under pressure in a fast moving and demanding work environment.

o          Ensuring that good customer service and good customer experience are provided and the customer is managed and supported throughout the contact tracing customer journey.

As part of your application, you will need to upload your CV and a supporting statement. Your supporting statement is the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (CV guidance (brighton-hove.gov.uk) and Supporting statement guidance (brighton-hove.gov.uk) as this gives important advice which will increase your chance of success in the shortlisting process.

Additional information

Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.

 Work Permits: This role does not meet the requirement for UK Visas and Immigration (UKVI) Points-based Immigration System. Successful candidates will need to evidence that they have the Right to Work in the UK.

For more information about our values and the benefits of working at the council, visit Why work for us (brighton-hove.gov.uk)


Company information

Please note that this post is exempt from the Rehabilitation of Offenders Act 1974, and is subject to a Disclosure & Barring Service (DBS) Check.

Encouraging a diverse workforce

Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.

Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk).

Apply Now

  • Employer: Brighton & Hove City Council
  • Reference: orbis/TP/489/20246
  • Published: Wed 12/01/2022, 0:00 AM
  • Closing on: Sun 30/01/2022, 0:00 AM
  • Working Pattern: Full Time
  • Hours: 37 hours and 18.5 hours
  • Salary: £22,183 - £24,491
  • DBS Check: No
  • Location: BN1 1JE

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