We’re looking for a Product Designer, who will use a variety of insight and analysis to understand user needs, with the aim of making council services and information simpler, clearer and faster for users.
You will join a creative team whose focus is to improve and increase our digital and online services, realise efficiency savings and most importantly enhance customer experience.
We never stand still, changing the way we do things by understanding the needs of our users and designing services that make it easy for them to get things done online.
We’ve got a multitude of skills, including research, user experience, process design, content, data science, and development, and are passionate about the work that we do. We aren’t afraid to challenge internal teams or processes to achieve the best result for our end users.
Benefits include: Flexible working hours, remote working opportunities, generous holiday allowance, Local Government Pension Scheme.
About the role
Over the last few years, the team has enjoyed great success, launching a new transactional website (canterbury.gov.uk), a news website (news.canterbury.gov.uk) and a visitor website (canterbury.co.uk).
We now need to push forward with our plans to implement a CRM across the organisation to ensure that all contact is linked up and accessible to back-office teams, delivery partners, and the customer - as well as delivering operational excellence via our digital platforms, to ensure system stability and world-class levels of user satisfaction.
You’ll help us achieve this by designing forms and processes to maximise the digital customer journey and experience - challenging the status quo to ensure that identified user needs are met and that the CRM is deeply embedded into their new way of working.
Representing the services we offer with the written word, you will need to be customer focused and know how to write with a user, not a client or department, in mind.
You’ll scope, write, edit and publish digital content that is accessible, usable, optimised for search engines and responsive to all devices.
Reporting to the Senior Digital and Technology Officer, you will be open to challenge, and you will welcome feedback from the wider team at regular stages - as well as offering a critical eye to
You’ll work in an agile way, participating in regular team catch ups to ensure that projects are on
track, and where blockages occur you may be asked to help out other team members.
You will have a strong understanding of websites, how users interact with services, and be passionate about the future of digital.
For an informal discussion about this role, please email David Newell - Digital and Technology Manager, on David.Newell@canterbury.gov.uk
How to Apply
Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.