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Insurance Officer/Claims Handler

  • Employer: London Borough of Newham
  • Reference: 1114
  • Published: Mon 10/01/2022, 15:40 PM
  • Closing on: Mon 31/01/2022, 15:40 PM
  • Working Pattern: Full Time
  • Hours: FULLTIME
  • Salary: £30,000 - £34,999
  • DBS Check: No
  • Location: Greater London

Insurance Officer/Claims Handler
£30,585 - £34,209 per annum

About the role

Another great opportunity has arisen to join the Newham Council Insurance Team as an Insurance Officer/Claims Handler, based at Newham Dockside with home-working capabilities.  If you are:

  • Able to process information logically
  • A good learner and well organised in your work
  • Keen to achieve results and not settle for status quo
  • Able to work well in a team but also on your own initiative

Then you can be a part of this dynamic team.

You will be an integral member of the team responsible for the Council’s insurance matters. You will support the Insurance Manager by providing a proactive and efficient service to officers and customers by undertaking a range of insurance administrative and technical duties. This is a busy and challenging role with a range of duties, making every day different. We are committed to providing full training to support your development.  You will be involved in the day-to-day insurance tasks which will include:

• processing claims, analysing investigations, assisting with settlement decisions, and processing payments

• responding to queries in writing and verbally (mainly email and telephone), providing good customer service

• planning, prioritising, and sharing the team workloads

• performing other transactional and ad-hoc tasks

You will need

• an ability to maintain accurate records with a high level of attention to detail

• experience of working with IT software, including Microsoft Office applications (Outlook, Word, and Excel) or similar.

• good customer service. Being professional and polite when dealing with customers, by telephone or in writing, and able to remain calm in difficult situations

• an understanding of confidentiality and data protection requirements in the workplace.  The Insurance team is part of the wider Assurance Function. The team is responsible for delivering the Council’s comprehensive insurance programme.  Teamwork is key to the delivery of the function and the ethos of continuous improvement is underpinned by commitment to career development. 

We reserve the right to close the job advert early, if we receive a high number of applications.

Closing Date: 31st January 2022

Please view Insurance Officer/Claims Handler Job Description.

Additional Information

The London Borough of Newham is a Disability Confident employer. Candidates who declare that they have a disability in accordance with the Equality Act 2010 and meet the essential criteria as specified in the Job Profile will be guaranteed an interview.

Newham is one of the youngest, most diverse, and vibrant boroughs in the UK. As an inclusive employer, we are committed to ensuring our workforce reflects our local population. We welcome and encourage applicants from under-represented groups, including applicants who are ethnically diverse and/or applicants who have a disability.

Priority consideration on all advertised roles will be given to London Borough of Newham Redeployees.

The London Borough of Newham is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects staff and volunteers to share this commitment. 

Please be aware that a Disclosure and Barring Scheme (DBS) check will be required for any position with access to these groups under the provision of the Rehabilitation of Offenders Act 1974.

In addition, the Authority reserves the right  to request employees undertake a basic disclosure check (Disclosure Scotland) where required for the role this includes  anyone who has access to (or information obtained directly from) a government database, or has a GCSX account. These posts will be required to have a Basic Disclosure Scotland check as per the requirements of BPSS (Baseline Personnel Security Standards).

Please attach your CV and supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.  

Apply Now

  • Employer: London Borough of Newham
  • Reference: 1114
  • Published: Mon 10/01/2022, 15:40 PM
  • Closing on: Mon 31/01/2022, 15:40 PM
  • Working Pattern: Full Time
  • Hours: FULLTIME
  • Salary: £30,000 - £34,999
  • DBS Check: No
  • Location: Greater London

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