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This Vacancy has closed.

User Voice Business Administrator Apprenticeship

  • Employer: Surrey County Council
  • Reference: orbis/TP/819/20132
  • Published: Mon 10/01/2022, 15:23 PM
  • Closing on: Sun 23/01/2022, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 36.0 hours per week
  • Salary: £15,158 per annum
  • DBS Check: Yes
  • Location: Woking

The starting salary for this position is £15,158 per annum, working 36 hours per week.

Are you looking for a new opportunity to start your career? Come and join us to improve outcomes for Surrey's children, young people, and families!

The User Voice and Participation Team, work with children and young people to ensure they have their voices heard in the services that they access in Surrey. There are a variety of ways we do this, for example through; participation groups, digital engagement, surveys, phones calls, messages and 121 sessions.

We use children and young people’s feedback through participation to get a real understanding of what is and isn’t working in Surrey services, including health, social care, and education. We empower children and young people to be involved in the decision making about their lives and services that affect them. We not only listen to children and young people but work with them to affect change.

The role

This is an entry level position where the employee will have the opportunity to learn about the work of the User Voice and Participation Team through learning on the job and formal study.

Training will develop skills and abilities to achieve a Level 3 Business Administration Apprenticeship.

The role will support the work of the council and contribute to the delivery of services. You will have projects allocated and supported by a supervising manager.

Main Responsibilities:

  • Achieve a nationally recognised Apprenticeship through studying and gaining skills within the service.
  • Support the User Voice and Participation team by using your own unique knowledge and experiences to bring about improvement for Children’s Services.
  • Ensure children and young people linked to Surrey have a safe space to have their voices heard in the services that they access, or have accessed, by supporting and running user perspective projects such as participation groups.
  • Report and reflect children and young people’s participation and feedback to improve services, including frontline services for children and young people in Surrey.
  • Support facilitate User Perspective training courses to professionals. For example, training professionals on what it feels like to be a young person accessing services.

Work Context

We work from multiple locations including, working from home, at our offices based in Leatherhead and/or Woking and locations where our children and young people meet, for example in youth centres across Surrey. Working hours are 36 hours per week which includes time for the apprenticeship. These hours could be 9am – 5pm some days and 12pm – 8pm on other days. Our hours are dependent on our user perspective projects which sometimes requires working in the evening and/or weekends.

The User Voice and Participation Team recruits apprentices with lived experience, or experience of accessing services such as emotional wellbeing and mental health, additional needs and/or disabilities, and/or social care services such as being in care services. As a team, we support our apprentices over 2 years to complete their qualifications and nurture apprentices to be ready for their next steps into employment or further education.

We are looking for a team player, innovative thinker, and someone enthusiastic to learn.

At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values we follow.

For more information please find the full job description below and refer to this before submitting your application. We also invite you to read our Life at Surrey handbook to see insights of the culture at Surrey and how as a valued employee, you can help shape our Council.

Additional Information

The job advert closes at 23:59 on 23/01/2022.

Interviews will take place on week commencing 31/01/2022.

This is a 24-month fixed term contract.

An enhanced DBS ‘Disclosure and Barring Service’ check for regulated activity (formerly known as CRB) and the Children’s and Adults’ Barred List checks will be required for this role.

Contact Details

For an informal discussion please contact Olivia Davenport on 07966 265386 or by e-mail at Olivia.davenport@surreycc.gov.uk.

We look forward to receiving your application, please click on the apply online button below to submit.

Benefits

From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

Our Commitment

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

  • Employer: Surrey County Council
  • Reference: orbis/TP/819/20132
  • Published: Mon 10/01/2022, 15:23 PM
  • Closing on: Sun 23/01/2022, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 36.0 hours per week
  • Salary: £15,158 per annum
  • DBS Check: Yes
  • Location: Woking

Vacancy Location