Job Title: Support Officer (Administration and Front of House)
Location: Bowes Lyon Young Peoples Centre, Stevenage
Salary Range: £19,312 progressing to £20,903 pa
Hours: 37 per week
Diversity: We are an inclusive employer and value a diverse workforce
Hertfordshire County Council Services for Young People enables young people to succeed through the delivery of targeted prevention and early intervention to address emerging needs, improve life chances, and reduce escalation to more expensive and intensive services. It supports young people who are challenged in education, their communities or home life to ensure a successful transition to adulthood.
We are looking for an enthusiastic and flexible Support Officer (Administration and Front of House) to work as part of a team. This is an interesting and varied role, and you will be expected to provide a full range of reception / front of house, administrative and general office duties. Good customer service, IT, verbal and written communication skills are essential. The role requires a level of confidentiality, patience and accuracy.
You will need to be organised, able to use your own initiative and prioritise your workload and be confident working in young people’s centre and being the first point of contact for those using the centre. You will be required to work up to four evenings a week staffing reception during youth work project delivery times, recording attendance and welcoming young people to the centre.
Good communication skills are important, as is an approachable and friendly manner and the ability to talk to young people and other members of the public.
This role is based in the Bowes Lyon Young People’s Centre. You may be required to work in other centres (e.g., Hitchin and Letchworth). We therefore require you to hold a full driving license and have access to a car.
For an informal discussion please contact Linda Hendry on 01438 843345 or email firstname.lastname@example.org
Closing date: 23rd Jan 2022
Interview date: 1st Feb 2022
Benefits of Working for HCC:
- Flexible Working Arrangements (depending on the role)
- Excellent Career Development
- Salary Exchange for Additional Benefits
- Excellent Pension Scheme with Employer Contributions
- Shopping Discounts
- Support Groups & Wellbeing Schemes
How to Apply: Please follow the 'Apply for Job' button at the bottom of the screen. As part of the application you will be required to upload your most recent CV ensuring gaps in employment have been addressed and includes your current, or most recent, employer. You are also asked to provide a supporting statement which is your opportunity to evidence how your skills, knowledge and experience match what we are looking for based on the Person Specification area of the attached Job Outline. If you do not supply a supporting statement, your application will be rejected.
Important Note re Interviews: Where we are able to, and in accordance with current COVID-19 Government guidelines in regard to social distancing, all interviews will be held virtually via Microsoft Teams. Full details on how this will work will be sent to you, should you be shortlisted for an interview.
Safeguarding: Safeguarding children and adults is of utmost importance to Hertfordshire County Council. The Council requires employees to abide by legislation and best practice to enable Hertfordshire to achieve this. This role has been identified as requiring a Disclosure & Barring Service (DBS) check. For more information Click Here
Hard to Fill Roles
Overseas Applications: We will accept applications from all applicants from outside, as well as from within the UK. Sponsorship opportunities may be available
Non Hard to Fill Roles
Overseas Applications: We will accept applications from all applicants who already have an established right to work in the UK. Unfortunately, we are unable to provide sponsorships for this post
English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.
Disability Confident: We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
Why Hertfordshire: Watch our ‘Why Hertfordshire’ video. Our staff use their own words to tell their story and share their experiences of what it is like working here. Take your next step in your career.
CS Roles Only: We expect all Children Services employees to fulfil Hertfordshire's Professional Promise for how children, young people & young adults with special educational needs and / or disabilities and their families should be treated. It is our agreement to place families and children at the centre of what we do, and helps parents and carers to understand and be able to hold us to account for how we provide our services. For further information please visit:‘Professional Promise’
Hertfordshire County Council is currently undertaking a review of its pay structure and terms and conditions. The council is undertaking this review as part of its commitment to continuing to be an employer of choice, by ensuring that its pay and terms and conditions are relevant to future working practices. You can read more about this on our website
How to Apply
Please apply online via the link provided.