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Customer Services Debt Recovery Officer

  • Employer: Huntingdonshire District Council
  • Reference: HDC/22/178222
  • Published: Mon 10/01/2022, 12:20 PM
  • Closing on: Fri 28/01/2022, 12:00 PM
  • Working Pattern: Flexible Hours
  • Hours: 37 hours per week
  • Salary: £19,018 - £20,781 plus flexi time and local govt pension
  • DBS Check: Yes
  • Location: Cambridgeshire, Huntingdonshire

Huntingdonshire District Council (HDC) is passionate about providing high quality services to our communities, residents and businesses and this means we need to employ and retain the most talented and dedicated people. Situated within the heart of the Cambridge-Peterborough Growth Area, Huntingdonshire is a beautiful district that boasts thriving market towns and many attractive villages, each with its own identity. We are an innovative and forward-thinking Local Authority whose residents are at the heart of our decision making.

This is an ideal opportunity for someone who has excellent customer care skills from a retail, accounts, debt recovery or similar background to work in a fast-paced environment providing great service to our Council Tax and Business Rates customers. Your role will mainly involve setting up and monitoring payment plans, and you will be responding to customer queries by phone, email or letter.

Ideally, we would like someone who has knowledge of Council Tax and Business Rates administration, but full on-the-job training will be provided and you may be working in a customer facing role with strong admin skills. The job requires good negotiation skills, empathy and an ability to keep calm in a busy environment.

Whilst this post is based in the Recovery Team (collecting post-court arrears), this role also offers the opportunity to progress your career within the separate Council Tax and Business Rates Teams.

Please note this position requires a basic DBS check.

We want to employ staff who embody our icare values (Inspiring, Collaborative, Accountable, Respectful, Enterprising) all of which support our ultimate purpose of putting our customers first.

TO APPLY A full job description along with details of how to apply can be downloaded from our website at https://www.huntingdonshire.gov.uk/jobs/current-vacancies/

Should you have any additional questions regarding submitting an application, please contact our Recruitment Business Partner recruitment@huntingdonshire.gov.uk  

Closing date for completed applications is 28th January 2022 at midday and interviews will be held wc 7th February 2022

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We are currently working full remotely for the foreseeable future when we anticipate returning to the office on a flexible basis which will still include work from home and flexi time opportunities but candidates should be within commutable distance of our offices in Huntingdon, Cambridgeshire or able to attend meetings as required if further afield.

At HDC we seek to employ candidates from a range of backgrounds in order to bring diversity of thought and make our organisation more innovative. We are seeking candidates who are looking for their next permanent opportunity on a full time, part time or condensed hours basis. We will consider any flexible arrangements and are a supportive employer enabling our staff to work in an environment that produces high standards of work in an employee led environment. We also offer a highly competitive Local Government Pension Scheme and provide an array of services, networks and training to support your health and wellbeing as well as generous holiday entitlement dependent upon length of service.

Equality, diversity and inclusion is at the heart of our recruitment and along with our values we are committed to creating an inclusive working environment, where diversity is valued; there is equality of opportunity and all areas of the community we serve are represented. We therefore welcome applications from all sections of the community and we offer a range of benefits to encourage a work life balance.

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  • Employer: Huntingdonshire District Council
  • Reference: HDC/22/178222
  • Published: Mon 10/01/2022, 12:20 PM
  • Closing on: Fri 28/01/2022, 12:00 PM
  • Working Pattern: Flexible Hours
  • Hours: 37 hours per week
  • Salary: £19,018 - £20,781 plus flexi time and local govt pension
  • DBS Check: Yes
  • Location: Cambridgeshire, Huntingdonshire

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