Newham Council has embarked on a programme of transformation that is creating new ways of working, putting residents at the heart of everything we do.
Resident Services provides vital housing services, based on a deep understanding of the neighbourhoods it serves. This is an exciting opportunity to lead a team within Resident Services, providing high quality housing management to all of our tenants and leaseholders.
Housing Liaison Officer
Grade PO1: £33,324 - £35,751 pa
12 Month Fixed Term Contract
Our housing service needs to shift towards providing a service that is customer facing, open and transparent, where we can develop innovative ways of engaging with our residents to ensure that resident views are paramount to how housing services are delivered across the borough.
You will carry out a range of duties as directed within Resident Services, to the Boroughs housing residents, irrespective of tenure. With a strong focus on compliance, enhanced communication, and fire safety, officers will provide excellent services to customers and instil confidence in residents of the borough. You will be responsible for enforcing the terms of tenancy or lease, and co-ordinate enforcement through to court action for breaches of lease and tenancy conditions and other grounds as appropriate. Also to deliver the service using a digital by default approach, ensuring those who may be disadvantaged are identified and supported.
To be successful in this role you must have:
A demonstrable understanding of multi tenure housing management.
Specialist knowledge and experience in at least one of the following areas:
- Fire Safety
- Tenancy Audit
- Resident Engagement
- Housing Compliance
- Block Management
Basic knowledge of the following areas:
- Income Collection and Debt Recovery
- Tenant and leasehold management and compliance
- Major Works consultation processes
- Right to Buy
- Tenancy sustainment
A clear understanding of Customer Services.
Knowledge of methods to achieve high levels of resident satisfaction.
Knowledge of key housing legislation, best practice, and current issues relating to resident engagement through the management of Council tenancies and leases.
Significant experience of working in a team within a residents services environment.
You will be a skilled communicator able to work closely with other services, and will have the ability to promptly deal with problems, ensuring that deadlines are met whilst successfully delivering conflicting priorities.
The post holder will be required to work regular evenings and weekends and occasional public holidays, and will be required to be available in most emergency situations, which could arise at any time.
For more information regarding the role and criteria, please click on the link: Job Specification
The London Borough of Newham is a Disability Confident employer. Candidates who declare that they have a disability in accordance with the Equality Act 2010 and meet the essential criteria as specified in the Job Profile will be guaranteed an interview.
Newham is one of the youngest, most diverse, and vibrant boroughs in the UK. As an inclusive employer, we are committed to ensuring our workforce reflects our local population. We welcome and encourage applicants from under-represented groups, including applicants who are ethnically diverse and/or applicants who have a disability.
Priority consideration on all advertised roles will be given to London Borough of Newham Redeployees.
The London Borough of Newham is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects staff and volunteers to share this commitment.
Please be aware that a Disclosure and Barring Scheme (DBS) check will be required for any position with access to these groups under the provision of the Rehabilitation of Offenders Act 1974.
In addition, the Authority reserves the right to request employees undertake a basic disclosure check (Disclosure Scotland) where required for the role this includes anyone who has access to (or information obtained directly from) a governme