Calling all Tech Support!
Can you lead our team to provide our busy Revenues & Benefits Shared Service with technical support?
Our friendly, welcoming and committed Technical Team provide essential technical and business support to over 90 staff in our Revenues & Benefits Shared Service.
Based at Sevenoaks, you will be responsible for the support and maintenance of the Capita One suite of Revenues & Benefits products for both Dartford Borough Council and Sevenoaks District Council, which includes the Council Tax, Business Rates and Benefits core systems, our online Portal and EDMS systems.
The team are also responsible for back office processing, including BACS processing for direct debits and payments, third party data transfers, reconciliations, batch job production, ad hoc data base querying, correction and integrity.
Working with the Control Team Manager, you will seek to find innovative ways to enhance the customer journey and overall experience as well as simplifying processes and advancing technology to develop the work of both Councils.
Key elements for this role include:
- Relevant experience in database maintenance and back office processing, ideally within a Revenues & Benefits environment
- Innovative & proactive attitude
- Passion for customer service
- A methodical & organised approach with an eye for detail
Interested in the role and want to know more?
Please contact Sarah Page, Control Team Manager, at firstname.lastname@example.org or on 01732 227071 for an informal discussion about the role.
Need advice on how to ensure you have the best chance of being shortlisted?
Read the Job Description and Personal Specification attached to the role and ensure that your supporting statement explains how you meet the essential requirements as your application will be judged against these criteria.
Closing date: 24th January 2022
Interviews: Week commencing 7th February 2022