The starting salary for this role is £27,991 per annum and is based on a 36 working hour week.
You will be based at Merrow Depot, Guildford, Surrey GU4 7BQ but as a Highway Customer officer you will be expected to work across the county.
The Highways Operations and Infrastructure group in the Highways and Transport Service provide excellent customer service in order to meet the demands of over 80,000 customer queries per year. Based in the Technical Support and Communication Team, the Highway Customer Officer is the local face of the service, acting as the focal information point for customer enquiries and licence applications. The role is interesting and varied.
We are looking for a Highway Customer Officer (HCO) who will undertake a range of highway related works, including dealing with customer enquiries. Enquiries may involve applications for vehicle crossovers, tree and shrub concerns, or other highway issues. HCOs are responsible for managing their own workloads and ensuring customer response times are met. Work will include a mixture of office work and visits to sites and customers throughout the year.
We are looking for a highly motivated individual who can make a valuable contribution towards maintaining the highway network. You will bring strong customer service, communication, organisational and IT skills. You will have achieved a good standard of Secondary Education and/or an equivalent level of experience in customer facing maintenance.
To manage this key area of work we are looking for someone who is confident to work on their own or as part of a larger team. To be shortlisted for interview your application and personal statement will clearly evidence:
- A good standard of communication, presentation and IT skills
- A working knowledge of basic highway materials and assets
- Experience of providing excellent customer service
- Ability to manage workloads and deal with conflicting priorities
- Experience of working on the highway with regards to personal safety and that of road users
To fulfil the requirements of this role you will need to have the willingness and ability to travel around the county. A vehicle will be provided for carrying out your duties, which will be left in your place of work over night.
Highways Operations and Infrastructure operates an agile working system, in accordance with the County Council policy. This means that all Officers are expected to be available when needed, with flexibility to work from both council offices and their home (or other suitable arrangements). It is expected all Officers will regularly work from their designated office to maintain team working and as required by their manager. All Officers are expected to be make themselves available to attend site and other meetings when needed.
At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values we follow.
For more information please find the full job description below and refer to this before submitting your application. We also invite you to read our Life at Surrey handbook to see insights of the culture at Surrey and how as a valued employee, you can help shape our Council.Additional Information
The job advert closes at 23:59 on 23/01/2022.
Interviews will take place on 28/01/2022.
For more information and an informal chat please feel free to contact David Morgan or Richard Paton via email at firstname.lastname@example.org or via telephone at 0300 200 1003.
We look forward to receiving your application, please click on the apply online button below to submit.
From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.
Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.