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This Vacancy has closed.

Supported Housing Officer

  • Employer: Guildford Borough Council
  • Reference: 3/22/177657
  • Published: Wed 05/01/2022, 13:28 PM
  • Closing on: Mon 24/01/2022, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: £23,480 - £27,157 per annum
  • DBS Check: Enhanced
  • Location: 1 Dene Court, Great Goodwin Drive, Guildford , Surrey

Are you a pro-active, motivated and confident individual who is seeking a challenging, yet rewarding, role working in our Supported Housing Service? If the answer is “yes” then we’d love hear from you.

What you’ll do on a typical day:

  • Carry out initial assessments of tenants, identify their support needs and seek to obtain support to meet those needs
  • Ensure tenants remain safe in their home and community and are referred to services that can enhance their physical and mental wellbeing
  • Review support plans periodically
  • Maintain regular contact with tenants to monitor their welfare, health and wellbeing and deal with any concerns as appropriate
  • Liaise with tenants, their families and other internal and external partner organisations as appropriate
  • Report and monitor on site repairs
  • Undertake smoke alarm and emergency pull cord checks.
  • Complete day to day administrative tasks, responding to correspondence and emails
  • Maintain records and record tenant contact appropriately
  • Assist the Team Leader with routine housing management duties including health and safety and fire alarm checks, void management and enforcing conditions of tenancy.

 What you need to succeed in this role:

At a minimum, you will be able to demonstrate:

  • Previous experience in housing, community care and working with clients with mental health issues
  • A sound understanding of the needs of vulnerable adults with complex needs, including mental health issues, learning difficulties and substance misuse issues
  • The ability to manage complex and difficult situations in relation to vulnerable client groups, on your own
  • The ability to co-ordinate and review tenant’s support plans, enabling them to live as independently as possible, and advocate on their behalf
  • The ability to manage risk effectively through risk management plans
  • An ability to demonstrate sound judgment in a wide range of situations
  • A proactive, practical, flexible approach
  • Excellent interpersonal and communication skills
  • Confidence in dealing with people at all levels
  • Conscientious attitude and attention to detail
  • A good standard of numeracy and literacy
  • Strong administration and IT skills
  • An ability to work autonomously as well as part of a team
  • Some experience of housing management is desirable but not essential
  • The ability to think on your feet and stay calm in a crisis

 It would be great if you also have:

  • Access to own transport during working hours in order to travel across the Borough to clients’ homes which are not accessible by public transport 

An enhanced DBS check will be required for the successful applicant.

If you would like an informal discussion regarding this post please phone Kerry Abbs, Specialist & Team Leader Independent Living Services on 01483 444173.

Job Profile

To provide housing related support to tenants normally under pension age who require help to manage their tenancy and maintain their ability to live independently in the community.  

Supported Housing Officer Level 1 & 2:

  • To maintain the package of support to residents in supported housing under the direction of the Specialist & Team Leader – Independent Living 
  • To assist with routine housing management duties for all supported housing schemes as necessary.  This will include: 
    • health and safety duties
    • supporting void management duties
    • rent and other income collection
    • enforcement of Conditions of Tenancy 
  • To produce and maintain accurate and useful information in a range of formats in order to promote effective service delivery and evaluation.  This will include:
    • being self-servicing in day-to-day administration and following service administrative procedures
    • dealing with correspondence and emails
    • producing written reports and some statistical data in a variety of formats
    • recording all contacts with clients appropriately and maintaining all relevant files and recording systems up to date 
    • Maintaining and collating a range of accurate monitoring information in relation to tenant work and other activities 
  • To work to agreed codes of conduct and confidentiality at all times.  To ensure individual rights to privacy and confidentiality are safeguarded and that personal information about individuals is handled sensitively whilst balancing the need to protect the interests of the wider community – to ensure for example information is shared with agencies in accordance with the agreed protocols and the Data Protection Act 1998
  • To comply with the Council’s statutory duty to safeguard and promote the welfare of children and young people and vulnerable adults
  • Any other duties as may be reasonably requested by management

Supported Housing Officer Level 3 & 4 (in addition to the above):

  • To develop, co-ordinate and maintain the package of support to residents in supported housing by: 
    • assessing need and risk through thorough assessments with prospective clients
    • negotiating support plans with each service user; motivating them to identify and work towards individual goals consistent with sustaining their tenancy/home; working towards independence and the planned, agreed withdrawal of support
    • managing risk though effective risk management planning
    • offering practical support to make their homes habitable, e.g. accessing furniture projects, setting up utilities etc
    • monitoring tenants’ physical/mental health and liaising with Guildford CMHRS and other services as appropriate to ensure adequate care and support is provided
    • addressing issues of social isolation and exclusion; facilitating tenant involvement in the community and promoting independence
    • advising and signposting tenants to maximise their income from benefit entitlement
    • assisting tenants in developing budgeting and social skills necessary to maintain a tenancy effectively
    • advising and signposting on training, employment and related issues
    • assisting tenants in accessing specialist help and co-ordinating the involvement of external support agencies, as appropriate
    • accompanying clients to interviews and appointments with other service providers, where necessary
    • negotiating and advocating on behalf of service users to obtain services, funds, and resources
    • attending case conferences and care planning/CPA’s to facilitate effective multi-agency working on behalf of the service user; developing and maintaining effective working relationships with external agencies and partners. 
  • To enable the service user to develop skills to manage their tenancy and to motivate and encourage them, where appropriate, to move on and live in the wider community


Good standard of general education including 5 passes at GCE ‘O’ level/GCSE grades A*-C including English and Mathematics

2 A’ levels or equivalent

Skills, Knowledge and Experience:

  • Good working experience and knowledge of specialist area
  • Good working knowledge of legislation and developments in specialist area
  • Proven ability to give sound advice and guidance on a limited range cases, topics or issues
  • Experience of working with systems relevant to specialist area


  • Information for candidates
  • Organisational Culture framework
  • Reference form for posts with DBS check (enhanced or regulated only)
  • Reference Form for posts with no DBS standard or enhanced check
  • Job profile
  • Employer: Guildford Borough Council
  • Reference: 3/22/177657
  • Published: Wed 05/01/2022, 13:28 PM
  • Closing on: Mon 24/01/2022, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: £23,480 - £27,157 per annum
  • DBS Check: Enhanced
  • Location: 1 Dene Court, Great Goodwin Drive, Guildford , Surrey

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